小树旁的小树
英文投诉信格式
生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。
当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：
右上角：日期
左上角：称呼
正文：
第一段：表明自己的'身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
1、开头就提出要求。
2、详细解释此要求的原因。
3、结尾要表示感谢对方的合作。
英文投诉信范文 （一）
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order （see the copy attached）， you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity （120 items） of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
英文投诉信范文 （二）
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
球球阿月
Dear boss,Thank you for reading my letter.Last Sunday is my classmate Mary's brithday.We went to your restaurant so as to celebrated Mary's brithday.But your restaurant was not good than I expected.We couldn't tolerate that restaurant at all.The service was really bad and the food was awful.The most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.We complained about the food , the hygiene and the the service to the waiter.But his attitude was very pride and he ignored us.It was really provoking! Finally ,the waiter drove us away.How dare he was!All of us were very angry.I am doubt that whether I would come to your restaurant or not.Yours,Liming亲爱的老板谢谢你看我的信。上星期我的同学玛丽生日，大家去你的餐厅庆祝.但那家餐厅比我想象中差.我们完全无法忍受这个餐厅.服务真的很差，食物很难吃.最让人无法忍受的是这家餐厅的卫生情况很吓人.我们感到非常的恶心.我们对员工投诉了餐厅的食物卫生以及服务.但是他的态度非常的傲慢并且无视我们.这真是太令人气愤!最后，我们还被侍应赶走了。他竟然敢这么做!我们都非常的生气.我很怀疑,我会不会再到你的餐厅吃饭.黎明希望帮到你.有什么问题可以找我.请记得采纳..祝学业进步
windy幸福快降临
餐厅英语:餐厅必备英语口语和常识Have you got a table for two, please? 请问您有两个人的桌子吗？ Have you booked a table? 您预定餐桌了吗？ Have you made a reservation? 您预定了吗？ smoking or non-smoking? 吸烟区还是非吸烟区？ Would you like something to drink? 您想喝什么？ Would you like to see the menu? 您需要看菜单吗？ 点菜就餐的典型次序是：找一张桌子坐下－看菜单－点菜－付钱－离开。英语语言的表达基本上也是依照次顺序。“订餐”在英文中有两种说法，即to book a table 和 make a reservation。在英国以及在其它很多国家，餐厅一般划分为吸烟区和非吸烟区。一进餐厅，服务员会主动征询客人的意见，然后引领客人前往所选择的区域就餐。 Excuse me, could I see the menu, please? 打搅一下，我能看看菜单吗？ Are you ready to order? 您现在可以点餐吗？ first course/stasters 第一道菜／开胃菜 maincourse 主菜 dessert 甜食 Could I have the bill, please? 请拿账单来，好吗？ How would you like to pay? 请问您怎样付款？ 在西餐厅就餐，菜单一般由三类不同的菜别组成。the first course或者starters是指第一道菜，往往是汤、一小碟色拉或其它小吃。第二道菜是主菜，fish and chips是鱼和炸土豆条，它同“roast beef and york shir pudding——牛肉布丁”、 “shepherd spie——牧羊人的馅饼”一样，都是典型的英国传统菜肴。最后一道是甜食——或冷或热，但都是甜的。西方饮食习惯是先吃咸的，后吃甜的。西餐菜单名目繁多，有时不易读懂。遇到这种情况，可以请服务员解释一下。我觉得这些能够帮助你！
