挥之不去215
商务英语 信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。投诉信 (1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… (2)Would you please let me know whether or not you can…as soon as possible? (3)I hope that my problem will get your kind consideration. (4)I am sure there are technical or manmade errors involved. (5)l hope you can make an investigation into this matter as soon as possible. (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. (9)One annoying aspect of your service is… (10)I have been pleased with your services for years，but now I feel very disappointed. (11)I would like to draw your attention to the problem/fault… (12)I am writing to inform you that I find…unsatisfactory. (13)I wish to express my dissatisfaction/disappointment about… (14)It would be highly appreciated if you could… (15)I trust you will take my complaints seriously and… SAMPLE WRITING Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Dear Sir or Madam, I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming投诉信的结构 (1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 二. 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。 (2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快…… (3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。 (4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。 (5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。 (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… 我写信是为了投诉…… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。 (9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是…… (10)I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。 (11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误…… (12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。 (13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。 (14)It would be highly appreciated if you could… 如果你能……我将万分感谢。 (15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且…… 三.投诉信参考 范文 ： Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Don’t sign your own name at the end of your letter, using“Li Ming”instead. Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely,
doublel0814
hXJ尽量连续学习，千万不要学几天玩几天，这样很容易把前面学的东西就忘了，整理了今年考研资料。我找到了，最新的，今年的，英语，数学等专业课都有的都有，还有真题。你关注gong\众\号\搜：易思课考研。就能看到了。..........熙宁八年夏，吴越大旱。九月，资政殿大学士知越州赵公，前民之未饥，为书问属县灾所被者几乡，民能自食者有几，当廪于官者几人，沟防构筑可僦民使治之者几所，库钱仓粟可发者几何，富人可募出粟者几家，僧道士食之羡粟书于籍者其几具存，使各书以对，而谨其备。州县史录民之孤老疾弱不能自食者二
silvia147852
英文投诉信格式
生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。
当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：
右上角：日期
左上角：称呼
正文：
第一段：表明自己的'身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
1、开头就提出要求。
2、详细解释此要求的原因。
3、结尾要表示感谢对方的合作。
英文投诉信范文 （一）
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order （see the copy attached）， you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity （120 items） of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
英文投诉信范文 （二）
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
孤星泪新民
投诉信 英语 作文 常考的一个类型，下面就是我给大家带来的英语投诉信怎么写，希望大家喜欢！
英语投诉信怎么写
假如你是李华，上周从一网店购买了一个（网络）路由器，使用过程中发现有网络经常掉线，WIFI信号不稳定等问题，为此你给网店的售后客服写一封信，要求更换产品或全额退款。
注意：1. 词数为100左右；
2. 可适当增加细节，以使行文连贯。
参考词汇：路由器router 服务器server 掉线lose connection to 稳定的stable
[谋篇布局]
应用文的实际用途决定了其语言要简洁明了。主要有三个原则，即proper（恰当）、 precise（精确）和polite（礼貌）。具体要求体现为：需开门见山， 文章 一开始就要表明意图；行文逻辑清晰、目标明确；语气要恰如其分，注意语言的正式和礼貌，遵循交际原则。
高考书面表达多以日常生活场景为基础。在扩充细节的时候，同学们要结合平时的生活积累，在符合常识的基础上，充分发挥 想象力 。
投诉信作为英语文体的一种，目的是解决问题，比如消费利益受损、正常生活和工作受到干扰等。内容可包括：说明投诉的原因并表达遗憾；实事求是地阐述问题发生的经过；指出问题引起的后果；提出批评及处理意见，要求对方采取 措施 。此外，语气注意要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能人身攻击。
[常用表达]
开头常用句式
I am writing to you to complain about ...
I am writing to express my dissatisfaction/disappointment/concern about ...
I am writing to inform you that I am dissatisfied with ...
I feel sorry to trouble you but I am afraid that I have to make a complaint about ...
I wish to draw your attention to the problem/fault ...
I regret to inform that ...
结尾段常用句式
I will appreciate it very much if you could ...
I look forward to your dealing with these problems without delay.
I hope you will consider my suggestions and improve the situation as best as you can.
We hope that you will consider this matter seriously and make an effort to prevent the recurrence of this kind.
I hope you can give me a satisfying reply and deal with this matter reasonably.
I must have you fully understand that without a satisfying solution， I will reserve my right to take legal action.
其他常用句式
The reason for my dissatisfaction lies/consists in ...
Under these circumstances， I find it difficult to ...
For one thing ...， for another ...
Therefore， I hope to change for another ... or declare a refund.
I received such poor service that I felt I should bring it to your attention.
习作一
Dear Sir or Madam，
I am writing to you to complain about the router which I bought last week from the internet.
I found some problems during I use it. First， I can’t find the servers when I looking through the news. Second， it was often losed connection to the servers if I was finding some informations from the internet. It caused big problems to my work and daily life. The most serious doubt is the WIFI doesn’t stable. Sometimes it lose connection to the server in a second. After a while， it come to be fine.
Because of the problems， I require to full require or change a new one. If you can change a new one， it will be the most wonderful way to solve these problems.
I’m looking forward to hearing from you.
Yours sincerely，
Li Hua
这是一篇中低档习作，得分18。其优点是：
1. 作者运用了衔接词，观点清晰，层次分明。
2. 活学活用了一些 短语 ，如because of， after a while， look forward to， look through。
不足之处是：
1. 存在简单单词拼写错误。如：lose过去式应为lost；information是不可数名词，复数的形式不加s。
2. 时态、语态混乱。在第2段描述产品问题时，应统一用过去时态。如第2段第2句应改为I couldn’t connect the server when I was looking through the news. it was often losed connection to应改为it often lost connection to。
3. 中式英语过多，还有一些表达错误：第2段中的... during I use it应改为when I used it；it come to be fine应改为it turned out to be fine；第三段的I require to full refund应改为I require a full refund.
习作二
Dear Sir or Madam，
I am writing to you to complain about the poor quality of the router I bought from your store last week.
Having used it for several days， I found the router seemed to have been out of order and problems have arisen one after another. While I was searching for some information on the internet， it lost connection to server frequently， which annoyed me greatly. What made matters worse was that the signal of wireless network was not stable， which made it difficult for my iphone or ipad to connect to the net via WIFI， putting me to great inconvenience.
Therefore， I would be grateful if you could replace it with a new one as soon as possible. If not properly settled， a full refund would be acceptable as well. Thank you for taking it into consideration， and I’m looking forward to your early reply.
Yours sincerely，
Li Hua
这是一篇高档习作，得分23。
1. 要点齐全，细节补充合理。第2段实事求是地阐述产品问题，逻辑清晰，有条有理。第3段提出解决建议，语气郑重礼貌，不卑不亢。
2. 亮点词汇短语表达运用得当。如：seem to have done， out of order， arise， search for， put sb. to great inconvenience， take sth. into consideration.
3. 长短句并存，句式灵活多样，文章节奏感强，语用能力突出。如：
Having used it for several days， I found the router seemed to have been out of order and problems have arisen one after another. （现在分词完成式作状语）
What made matters worse was that the signal of wireless network was not stable， which made it difficult for my iphone or ipad to connect to the net via WIFI， putting me to great inconvenience. （主语从句+非限定定语从句+现在分词作结果状语）
If not properly settled， a full refund would be acceptable. （条件状语从句的省略）
优质英语培训问答知识库
