客舱服务英语

空乘服务常用英语口语

起飞前

1. morning, madam(sir). welcome board!

早上好，女士(先生)。欢迎登机!

2. may i introduce myself, i''m ___, the chief purser of

this flight.

请允许自我介绍。我叫___，本次航班的乘主任务长。

3. morning, sir. welcome aboard. business class or economy?

早上好，先生。欢迎登机。坐公务还是经济舱?

4. follow me, please. your seat is in the middle of the cabin.

请跟我来，您的座位在客舱中部。

5. an aisle seat on the left side ------ here you are, sir.

是左边靠走廊座位------这是您的座位。

6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.

恐怕您坐错位子了，20c正好在那边走廊的后二排。

7. excuse me for a second, i’ll check.

请稍等一下，我查查看。

8. the plane is about to take off. please don''t walk about in the cabin.

飞机马上要起飞了，请不要在客舱内走动。

9. you know the weather in hongkong is not so good. it has been delayed.

你知道香港的`天气不太好，飞机延误了。

10. air china flight ca937 leaves at 0730 in the morning.

中国国际航空公司ca937航班，上午7：30起飞。

11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.

ca926航班17：40离开东京直飞回北京。

12. you’re flying economy class. is that right?

您是坐经济舱，对吗?

起飞后

would you like anything to drink first?

您想先喝点什么?

here is today''s menu.what would you like to have?

这是今天的菜单，你想吃些什么?

thank you for waiting sir.here you are.anything more?

谢谢，让您久等了。这是您的饭和咖啡，还要点什么?

how about the sweet?

甜食要不要?

may i clear up your table now?

现在可以收拾您的桌子吗?

are you going to study there or just for sight seeing?

你是去学习还是只去旅游?

the flight has been delayed because of bad weather.

由于天气恶劣，航班已经延误。

we can''t take off because the airport is closed due to poor visibility.

由于低能见度，机场关闭，我们不能起飞。

our plane is bumping hard.please keep your seat belt fastened。

我们的飞机颠簸得厉害，请系好安全带。

before take-off

到ABC先下英语中心去吧！可以从零基础学起，他们比较注重实际应用能力.好. 在那待过短时间，感觉还不错，我目前学习的这一家挺不错的，每天外教一对一的教学，除了语境好进步很快，课后还有双语助教根据我的上课录音给我学习建议和课后辅导，而且这个学习起来很方便 不用你跑来跑去学习，可以通过一些新颖的学习模式来增加自己对英语学习的兴趣..一般不会考太专业的有关于空乘服务有关的问题，基本上就用英语做考自我介绍，问一些为什么想做空乘，以及为什么想加入**航空公司，等等类似的问题。请问你是男空乘还是女空乘啊？

空乘服务常用英语 would youlike anything to drink first? 您想先喝点什么? here istoday''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? thank you forwaiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? how about thesweet? 甜食要不要? may i clear up yourtable now? 现在可以收拾您的桌子吗? are you goingto study there or just for sight seeing? 你是去学习还是只去旅游? the flight hasbeen delayed because of bad weather． 由于天气恶劣，航班已经延误。 we can''t takeoff because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 our plane isbumping hard．please keep your seat belt fastened。 我们的飞机颠簸得厉害，请系好安全带。 before take-off 起飞前 1. morning, madam（sir）. welcomeboard! 早上好，女士（先生）。欢迎登机！ 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. morning, sir. welcome aboard. business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. follow me, please. your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位。 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on theother aisle. 恐怕您坐错位子了，20c正好在那边走廊的后二排。 7. excuse me for a second, i’ll check. 请稍等一下，我查查看。 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班，上午7：30起飞。 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing. ca926航班17：40离开东京直飞回北京。 12. you’re flying economy class. is that right? 您是坐经济舱，对吗？ emergencysituation 紧急情况 1. fasten your seat belts immediately. the plane will make an emergency landingbecause of the sudden breakdown of an engine. 马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。 2. don''t panic! 不要惊慌。 3. our captain has confidence to land safely. all the crew members of thisflight are well trained for this kind of situation. so please obey instructions from us. 我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。 4. take out the life vest under your seat and put it on! 从座椅下拿出救生衣，穿上它！ 5. don''t inflate the life vest in the cabin and as soon as you leave theaircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。 6. put the mask over your face! 戴上氧气面罩！ 7. bend your head between your knees! 把你的头弯下来放在两膝之间！ 8. bend down and grab your ankles. 弯下身来，抓住脚踝。 9. get the extinguisher. 拿灭火器来！ 10. open seat belts. leave everything behind and come this way! 解开安全带，别拿行李，朝这边走！ 11. this plane has eight emergency exits. please locate the exit nearest toyou. 本架飞机有八个安全门，请找到离你最近的那个门。 12. jump and slide down! 跳滑下来

空姐flight attendants 或者air hostesses 空乘部flight service department

你好，一、空乘常用英语词汇international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童flight crew 机组人员captain 机长pilot 飞行员stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长boarding check 登机牌plane ticket 飞机票ramp 扶梯first class 头等舱economy class, tourist class 经济舱air route, air line 航线to take off 起飞landing 着陆international flight 国际班机domestic flight 国内班机二、空乘常用英语句子1. Morning, madam (Sir). Welcome board!早上好，女士(先生)。欢迎登机!2. May I see your boarding pass?请出示您的登机牌。3.You should take your assigned seat, for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。4.Follow me, please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5.Excuse me for a second, I’ll check.请稍等一下，我查查看。6.The plane is about to take off. Please don’t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。7.We are sorry to inform you that our flight will be delayed due to the unfavorable weather conditions at this airport. We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。8.The ramp has just been put in its position. Now you can get your belongings and disembark.舷梯已经放好。现在您可以拿着行李下飞机了。9.Thank you for flying with us and hope to have the pleasure of being with you again.感谢您乘坐我们的班机，希望能有幸再次和您见面。三、空乘常用英语对话1.Conversation OneA: Welcome on board. May I see your boarding pass?欢迎登机。我能看一下您的登机牌吗？B: Here you are.给你。A: Your seat is three in the third row near the window.您的座位号是3号，在第3排，靠窗户的那个。B: Thank you. Where can I put my suitcase?谢谢，我应该把行李放哪里呢？A: Either in the overhead compartment or underneath the seat.既可以放到头顶的行李架里，又可以放到座位下面。B: Thank you so much.非常感谢。2.Conversation TwoA: Excuse me. I feel a little cold. Could you please give me a blanket?打扰下，我有点冷。能给我一条毯子吗？B: Yes. Wait a moment.好的，稍等片刻。……B: Here you are.给您。A: By the way, will this flight get Honolulu on time?顺便问一下，这趟航班能准时到达檀香山吗？B: Yes. It will get Honolulu in 3 hours.会的。三个小时后到达檀香山。A: I'm anxious about my connecting flight.我担心能否赶上转机班机。谢谢。

空姐:flight attendants空乘部:flight service department