我的小满
--SORRY---WHAT'S THE MATTER?/WHAT CAN I HELP YOU?----TAKE IT EASY.----PLS LET ME CLARIFY....-----I WILL REPORT TO MY MANAGER....----WE WILL CALL YOU BACK.....

阿迪思念
对不起:Sorry请问您遇到什么麻烦了吗:What's the matter?您所购买的是哪个型号的产品:Which type of product did you buy?请出示您的购物凭证:Pleases show me your shopping voucher.您是几号将它购得的:What's the date did you buy?您是怎样使用它的:How did you use it?我会及时向我们的经理汇报的:I will report it to my manager immediately我们会对它进行维修直到您满意为止:We won't repair it untill you are pleased.请您放心:Please don't worry more.退货服务:Return service售后服务:After-sales service对不起,这是我们工作的失误:Sorry, that's our mistakes.谢谢您的宝贵意见:Thanks for your valuable suggestions.
一剪寒梅love
refund可以是动词也可以是名词,因为前面有a修饰,所以这里是名词的意思,也就是,退还(钱款),那么I'd like a refund.翻译过来就是,我想要一笔钱款。