酒店前台房务英语培训

去买本酒店招待专用英语学习下，基本对话就OK了

我就是在英孚学的旅游英语，很轻松，而且也很有效果，不像传统的教学方式会让人觉得无聊。很多知识点老师上课都会引导你，而且给你创造一个真实的语境，根本不用怎么反复背就可以记住了。

1．请原谅，我想知道如果您觉得账单不对，为什么当时没有提出疑问？为什么您还会在账单上签名确认？ 　　I’m sorry, but could you let me know why you didn’t tell us and sign the bill if you think it is wrong at that time? 　　2．对不起，是我们的工作出现了失误，这项收费我们会为您取消。 　　Sorry, it is our mistake. We will deduct this charge. 　　3．对不起，按酒店规定没有押金单我们不能退您余款，但如果您真的把押金单丢了，我们需要您提供一份收条证明您本人已将余款取回。 　　Sorry, according to the rule of our hotel without the receipt of deposit we can not refund your balance, but if you really lost the receipt of deposit, we need you provide a receipt to prove that you have got the balance back. 　　4．我们的账单格式是在电脑中设定好的，您要的那种我们提供不了。 　　The form of our bill is set up by the computer, we couldn’t provide you the bill of that form.

酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】