电话礼仪英语培训课件

关于接电话的礼仪英语 　　1. 介绍自己，可以说： 　　① This is ... (speaking). 　　② This is 7863469. 　　③ ... is here. 千万不能说 I'm ... 　　2. 询问对方是谁，可以问： 　　① Who's that? 　　② Who's speaking (calling), please? 千万不能问 Who are you? 　　3. 询问对方是不是某人，应问： 　　Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...? 　　4. 通话时，有重要的'事情要处理，不得不中断通话，要有礼貌地请对方稍等，可以说： 　　① Hold on, please. 　　② Just a moment, please. 　　③ Wait a minute, please. 　　5. 通话时，应说明打电话的意图或征求对方的意见，可以说： 　　① I'm calling to tell you ... 　　② I'm calling to ask you ... 　　6. 打电话时，拨错了电话号码，应说：Sorry, wrong number. 　　学习简单几句 礼貌结束通话 　　1. I've really got to go, I'll get back to you when I get the office. 　　我真的得走了，我进办公室再打给你。 　　2. Sorry, I must end the conversation. There's someone on the other line. 　　抱歉，我不能再说了。有另一人在线。 　　3. Sorry, I've got to hang up. My wife's waiting for me. 　　抱歉，我得挂电话了。我老婆在等我。 　　4. I think I'd better let you go. I'll talk to you later. 　　我想我应该让你去忙了，我晚点再打给你。 　　5. I have to get back to work. I'll call you later tonight. 　　我要回去工作了。我今晚再打给你。 　　6. Shall we continue this later? I've got a call waiting. 　　我们可不可以晚一点再继续谈?我有插播。 　　7. It's kind of late. Why don't we talk about it tomorrow? 　　有点晚了。我们何不明天再谈呢? 　　8. I've got to meet a client right now. Can we talk later? 　　我现在要去见一个客户。我们可以晚一点再谈吗? 　　9. I won't keep you any longer. 　　我不耽误你时间了。 　　10. Sorry, it's getting late. Can you call again tomorrow morning? 　　抱歉，时候不早了。你可不可以明天早上再打来? ;