虫子不乖
接待礼仪英语口语示例 礼仪是人类为维系社会正常生活而要求人们共同遵守的最起码的道德规范，它是人们在长期共同生活和相互交往中逐渐形成，并且以风俗、习惯和传统等方式固定下来。以下是我为大家整理的接待礼仪英语口语示例，仅供参考，希望能够帮助大家。 接待礼仪英语口语示例1 久仰，久仰! I have long been looking forward to meeting you. I have long desired to meet you. 久违了。 I haven’t seen you for ages/for a long time. It’s been such a long time since we met last time. 久闻大名。 I’ve heard a lot about you. 这次由我负责全程陪同你们。 I will be with you for the entire visit/trip. 欢迎你到中国来。一路上辛苦了! / 一路上还好吧? Welcome to China.I hope you’ve had a good flight. 或I hope you enjoyed your flight. / How was your journey? 谢谢你专程来接我。 Thank you very much for coming all the way to meet me. 您贵姓?/您怎么称呼? May I know your name，please? 很高兴见到你。您怎么称呼 Glad/Pleased to meet you，Misterr?(可以用拖长问话的办法来询问对方的姓名) 中国有句古话说：“有朋自远方来不亦乐乎?” There’s an old saying in Chinese which goes: “Isn’t it a great pleasure/joy to have friends coming from afar? As a Chinese saying goes, “Nothing is more delightful than meeting friends from far away.” 这是给您准备的日程安排.我们简单过一遍吧。如果你有什么特殊要求.也可以告诉我。 This is the tentative itinerary/schedule I have prepared for you.Let’s go through it together.If there is any special request，just let me know. 如果有什么需要帮忙的.尽管说。 If you need anything，don’t hesitate to ask. Just let me know if you need anything. 我们安排你住在城里的酒店.离我们公司开车要走40分钟。 We’ve arranged for you to stay inHotel，which is in the downtown area，about 40- minute drive from our company. 我们也有宾馆，不过条件不如酒店。离单位倒是很近.走路就可以到。 We have our own guest house，but there is no comparison between the two, only the guest house is within walking distance of the workplace. 除了正式会谈以外.我们也为大家安排了一些游览活动。 In addition to official meetings，we have also arranged some sightseeing. 我期待着您的再次来访。 I’m looking forward to your visit again. 代我向问好。 Remember me to / Say hello tofor me. 不用谢，这是我们应该做的。 Don’t mention it. It’s my pleasure. 欢迎再来! Do come again. 接待礼仪英语口语示例2 情景一：当到飞机场去迎接国外客人时，客人下了飞机朝你走过来时…… 客人: Nice to meet you ! 回答: Nice to meet you , too ! 客人: How do you do ? 回答: How do you do ? 如客人未向你打招呼,只有目光接触时,此时要微笑着说: Welcome you ! 情景二：当国外客人准备上车时，司机应马上反应，为客人打开车门，并用手挡住车门的上方，可以说…… Please! 下车时，帮客人打开车门,并用手挡住车门的上方： Please! After you ! 你先请！ 贴士: 为客人提供任何服务时,都要说: Please ! 情景三: 当客人坐上车,基于礼貌,他可能会问及你的'姓名…… 客人: What’s your name ? 回答: My name is ROSE . 贴士： 最好给自已取个英文名。 情景四：当国外客户向你表示感谢，要懂得接受他的谢意…… 客人：Thank you ! (Thanks) 回答：My pleasure ! 我的荣幸 或: You’re welcome ! 不用客气 情景五：把客人送到酒店道再见： 1、See you ! 如果此时天色已晚，也可说： 3、Good night ! 或 4、Have a sweet dream ! 当客户过来问你洗手间在哪，回答时…… 客户：Where is the toilet , please ? 或： Could you tell me where I can wash my hands ? 回答：Please turn left (right) at the corner 或： Let me show you to go 。 让我指引您去 当客人问你时，你没听明白时，…… 1、I’m sorry ! I beg you pardon ? 此时客人重复意思时，你明白了他的意思，…… 2、I see , please …… 当客人坐下，需要上饮料时，需敲门进去，眼睛平视客人，声音要柔和. 1、Would you like some drink , sir ? Coffee or tea and coke , please ? 先生，请问您想要点什么饮料，是咖啡，茶或是可乐 ？ 客人：Coffee please . Thanks ! 回答：My pleasure 当客人向你走过来，并且眼睛注视你时，应脸带微笑，用眼睛平视对方。 1、What can I do for you ? 或：Would you like some help ? 客人：I want some handkerchiefs . 回答：Here you are . Please . 当有客人的来电时，需敲门进去，走进对方身边告之…… 1、Excuse me , Please answer the telephone . 客人：Thank you ! Where ? 回答：Information desk . Please . 接待礼仪英语口语示例3 一、接待服务 1.当我们想要与客人确认房间预订情况的时候，可以这样说： (1)What kind of room would you be prefer? 您要什么样的房间? (2)Have you got a booking? 您预订了吗? (3)A single room or a double room? 要单人间还是双人房间? 2.确认好房间后，为了了解客人的个人信息，我们可以这样问： (1)May I see your passport? 我能看一下您的护照吗? (2)Could you fill in this form, please? 请您填一下这张登记表好吗? (3)Could you sign your name, please? 请您签一下名，好吗? 3.最后，若还要向客人询问其他问题，可以这样说： (1)How would you like to pay, sir , in cash or by credit card ? 先生，请问您是用现金付款还是用信用卡付账? (2)Do you know which unit is responsible for the reception? 您知道您是由哪个单位负责接待的吗? (3)Could you keep your room key until you check out ? 请您在住宿期间自己保管钥匙，直到结帐离开。 二、收银服务 1.要与客人核对账单情况，可以这样说： (1)Here is your bill. It‘s2000Yuan in all. 这是您的账单。总共2000元。 (2)Please check it and sign here. 请核对一下，在这里签个字。 (3)May I check the details for you , please? 我能为您核对账单上的详细内容吗? (4)We''ll have to charge you $10 extra. 我们要向您额外收10美元。 2.若在收款时遇到问题，我们可以这样说： (1)I am sorry, sir ,there has been an error in your bill. Please wait a minute while I correct it . 对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 (2)Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please? 先生，您的行李拿下来了吗?能请您在行李拿下来后再结帐吗? (3)Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled. 对不起,您的信用卡已经止付。根据银行规定要取消。 ;
清晨一叶浮舟
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2． 麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 When would you like to visit Foshan? 请问您想要何时参观佛山？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact? 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting. 您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便。 I would like to apologize for the mistake. 为这个错误我深致歉意。 5.客人对自己说“Thank you.”时回答 You are welcome. 不客气。 Thank you, sir. 谢谢您，先生。 Thank you very much. 非常感谢您。 6.交给客人某些东西时，可以说 Here you are. 您要的东西在这里。 Here is your room key. 这是您的房间钥匙。 Here it is. 这是您的东西。 7． 当客人准备离开时，可以说： Have a nice day. 祝您有美好的一天。 Please enjoy your stay 祝您住宿愉快。 We hope to see you again soon. 希望不久能再次见到您。 Thank you for staying with us. 谢谢光临。 8．当客人的英语难以理解时 面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。 Pardon? 对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？ Could you repeat that, please? 请您重复一遍好吗？ 若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如： Excuse me, sir. Do you mean you lost your room key？ 不好意思，先生，您是说您丢了房间的钥匙？ 电话英语的应对 1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如： “Hello, this is Information Desk.” 您好，这里是问询处。 “Information Desk speaking. May I help you?” 问询处，请问您要服务吗? 2.打错电话时 如果是外线打错时，可以回答： I am afraid you have the wrong number. 不好意思，您打错电话了。 This is the FOSHAN Electrcical Hotel, 这里是佛山电子宾馆.如果是总线转错内线时，可以回答： This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。 3.当负责的工作人员不在时 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。他应该会在下午5点左右回来。 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。请您在线上稍侯好吗？ I’ll tell him to call you back when he returns. 他回来时，我会请他回电。 May I have your name and phone number, please? 请告诉我您的大名和电话好吗？ 4.当会话结束时 结束电话中的对话时，不可以简单说“bye-bye”,最好说： Thank you for calling. 感谢您的来电。 You are welcome, sir. 先生，不客气。 We look forward to hearing from you. 我们静候您的佳音。 Please contact me if you have any further questions. 如果您有任何其他问题，请和我联络。 三．柜台服务 B=行李服务员（Bellman） C=服务员 (Clerk) H=客房服务员（Housekeeping） BC=领班（Bell Captain） G=客人（Guest） To the Front Desk. 带客人到柜台 B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel. 小姐，晚安。欢迎光临佛山电子宾馆。 G: Thank you. 谢谢你。 B: How many pieces of luggage do you have? 请问您有多少件行李？ G: Just this three. 只有这3件。 B: Two suitcases and one bag. Is that right? 2个旅行箱和1个手提皮包，这样对吗？ G: Yes. That’s all. 对，就这些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我来带您到柜台，这边请。我先将您的行李放在柱子旁边。 G: I see, thanks. 我知道了，谢谢。 B: A bellman will show you to your room when you have finished checking-in. 当您办好住宿登记时，行李服务员会带您到房间。 G: OK. Fine. 好极了。 B: Please enjoy your stay. 祝您住宿愉快。 Taking a guest to the room
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