定州酒店前台接待英语培训

酒店前台常用英语口语 　　经常接待一些外宾，要掌握一些英语口语，如何学英语口语?这个问题难倒了很多酒店人。下面整理了一些酒店前台常用英语口语，希望对大家有所帮助！ 　　1、I don't have a reservation. 　　我没有预约。 　　2、Can I book a double room? 　　我可以订一间双人间吗? 　　3、Do you have any vacancies for tonight? 　　今晚还有空房吗? 　　4、I'd like to make a reservation for tomorrow. 　　我要预定明天的房间。 　　5、Do you have a double room for tonight? 　　今晚还有双人房吗? 　　6、I'd like to reserve a room with a single bed. 　　我想预定一间单人间。 　　7、I can let you have a room with a bath. 　　我可以给你一间带浴室的房间。 　　8、I'd like a room with a view. 　　我想要景观好的.房间。 　　9、It has a wonderful view of the sea. 　　在那里可以看到美丽的海景。 　　10、We will put you in a deluxe room at no extra charge. 　　我们会给您一套豪华套房，不额外收费。 　　11、I'm atraid not, sir. We're booked solid right now. 　　先生，抱歉没有房了，现在都客满了。 　　12、I'm sorry, but we're fully booked up. 　　对不起，我们这里已经客满了。 　　13、How much is it per night? 　　住一晚多少钱? 　　14、What is the rate? 　　住宿费用是多少? 　　15、How much is a twin room? 　　双人房要多少钱? 　　16、Does it include tax and service charge? 　　这个价格含税和服务费吗? 　　17、When would you like to stay here? 　　您什么时候来住? 　　18、How long do you plan to stay here? 　　您打算在这里住多久? 　　19、Do you have less expensive rooms? 　　有没有便宜一点的房间? 　　20、Could you give me a discount if I stay for three nights? 　　共3个晚有没有折扣? 　　21、May I see the room, please? 　　我可以先看看房间吗? 　　22、I'll take the room. 　　我要订这间。 　　23、I have a reservation. 　　我预定了房间。 　　24、Check in, please. 　　我要办理住宿登记。 　　25、I made a reservation and I'd like to check in. 　　我有预约，想办理住宿登记。 　　26、May I have your name, please? 　　您的姓名是? 　　27、Could you spell out your name? 　　请问您的姓名怎么拼? 　　28、Will you fill in this registration form, please? 　　请填写这张登记表。 　　29、Is breakfast included? 　　带早餐吗? 　　30、What time is breakfast served? 　　早餐几点供应? 　　31、Where is the restaurant for breakfast? 　　早餐要在哪里吃? 　　32、Could you keep my valuables in the safe? 　　帮我把贵重物品放保险箱好吗? 　　33.When should I check out? 　　什么时候退房? 　　34、Here is your room key. 　　这是你的房间钥匙。 　　35、Which floor is it? 　　房间在几楼? 　　36、Is the room on the third floor? 　　房间在三楼吗? 　　37、The bellboy will take your bags and show you to your room. 　　服务员会来帮您提行李，并带你去房间。 　　38、Don't bother. I'll take care of it myself. 　　不用麻烦了，我自己拿就好。 　　39、Excuse me. Where is the elevator? 　　请问电梯在哪里? 　　40、May I have the key for room 704. 　　请给我704房间的钥匙。 　　41、Check out, please. 　　我要退房。 　　42、I want to check out. 　　我要退房。 　　43、I'm checking out this morning. 　　我今天早上结账退房。 　　44、My plane leavesintheevening. Can I checkout later? 　　我要搭乘傍晚的飞机，可以晚一点退房吗? 　　45、Did you use the mini bar? 　　您使用过小冰箱吗? 　　46、I didn't use it. 　　我没有用。 　　47、How are you going to settle your account. 　　你打算如何付款? 　　48、And your method of payment? 　　你的付款方式是什么? 　　49、Could I have my bill? 　　我可以看一下账单吗? 　　50、What is this for? 　　这笔费用是什么? 　　51、I'd like to get my valuables. 　　我要领取我寄放的贵重物品。 　　52、Can you keep my baggage until 3 p. m. ? 　　你能帮我保管行李到3点吗? ;

1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。 2．What’s the price difference？两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。 5．How long will you be staying？您打算住多久？ 6．We’ll be leaving Sunday morning．我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。 8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？请问房费多少？ 11．The current rate is＄ 50 per night．现行房费是50美元一天。 12． What services come with that？这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。 14． By the way， I’d like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。 15．Welcome to our hotel．欢迎光临。 16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。 18．The Reception Desk is straight ahead．接待处就在前面。 19．After you， please．你先请。 20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21．There is a shop on the ground floor．一楼有个商店。 22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。 23．Can I also get some souvenirs there？也可以买到纪念品吗？ 24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。 25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ 27．I’d like to try some Chinese food today．今天我想尝尝中国28．I want a double room with a bath．我要一间有浴室的双人房。29．How much a day do you charge？每天收费多少？30．It is hundred yuan a day including heating fee， but excluding service charge．一百元一天，包括供暖费但不包括服务费。31．It's quite reasonable．收费十分合理。32．How long do you intend to stay in this hotel？您准备住多久？33．Have you got through with the check－in procedure？你是否已经办妥住宿登记手续？34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。36．This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。37．Have you any vacant（spare） room in the hotel？旅馆里有空余房间吗？38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39．Good afternoon， my room number is 321．Any mail for me？下午好！我的房号是321。有我的信吗？40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。42．How much do I have to pay for you？我要付多少钱？43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A（A：Receptionist B：Guest）B： I want a double room with a bath．How much aa day doyou charge？A： It is a hundred yuan a day including heating fee but excluding service charge．B：It's quite reasonable．A：How long do you intend to stay in this hotel？B：I shall leave in a fortnight（half a month）．A：Have you got through with the check－in procedure？B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．B：All right． This is one hundred yuan to pay for my reservation．A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue BB： Have you any vacant（spare） room in the hotel？A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．B： Could you tell me how many kinds of rooms do you have？A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．B：Oh，I see．Thanks．A：You are welcome．Dialogue C（A： Guest B： Receptionist）A：Good afternoon，my room number is 321．Any mail for me？B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．B： OK．Wait for moment．… Here is your party．A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．A：Oh，I see．Thank you very much．Words and Expressionsheating fee 供暖费exclude vt．把……排除在外reasonable a．（价钱）公道的，不贵的fortnight n．十四日，两星期procedure n．过程，步骤，程序check－in procedure 住宿登记手续registration n．登记，注册deluxe suites 豪华套房

1、Good morning/afternoon!早上好/下午好2、Hi! Can I help you?/How can I help you?/Are you being helped?您好!你有什么事吗?3、Did you make an appointment with him/her?你跟他/她预约了吗?4、What's your name?你叫什么名字?5、How to spell your name?怎么拼写你的名字?6、May I see your ID, please?你有证件吗?7、Give me one second please. 请稍等8、One moment please, let me call him/her first.稍等,我给他/她打个电话.9、I'm sorry. He is busy right now. Would you like to call back later?对不起.他正忙.您过一会再打来好吗?前台接待：前台接待，又叫行政前台，归属公司行政部管辖，它是现代企业职位之一，通常主要负责客户的来访及登记、电话转接等事务。前台接待相关工作：迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问题。岗位职责：⒈服从接待处经理、主任之工作安排。⒉异常特殊事情必须向上级汇报。⒊随时接受上司委派之任何工作。⒋做好关于客人资料之收集和存档工作，并对有关资料进行核查。⒌接待宾客、及时处理客人在酒店内遇到的困难和要求，提供相应的服务和必要的协助。⒍提供查询服务，但切记不要随便将客人资料告知他人。⒎打印各种营业报表。⒏注意酒店内的各种宣传活动。⒐推销客房及酒店各项设施及服务。⒑参加接待员例会，有问题及时解决，发扬主人翁精神和责任感。