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Mary瑶瑶
首页 > 英语培训 > 英语餐厅接线员培训

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芊芊百合Y0Y

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1 酒店前台接线员岗位职责头绪多,事情杂,要求擅长和客人沟通,做事细致耐心,善于做好信息的记录和整理工作。2 接线员如果和外国顾客打交道,必须正确得体的使用英语和体态语言。具体是: (1) 声音甜美,体态大方,英语口语流畅得体,交流无障碍,听力要好,善于抓住信息点; (2)注重仪表和礼貌用语,接电话和接受咨询时要耐心细致,不出差错。3 接线员常用英语口语:May I have your name, please? 请问贵姓?May I have your check-out time, please? 请问您什么时候结账?May I see your passport, please? 请让我看下您的护照,好吗?May I know your nationality? 请问您的国籍是什么?Could you fill out the form, please? 请填写下这些表格好吗?Could you write that down, please? 请您写下来好吗?Could you hold the line, please. 请不要挂电话好吗?Which kind of room would you prefer? 请问您喜欢哪一种房间?How would you like to settle your bill? 请问您的账单如何处理?How long would you like to stay? 请问您要住多久呢? I see,sir. 我明白了,先生。Just a moment, please. 请稍等。Thank you for waiting. 您久等了,先生。I am very sorry to have kept you waiting. 很抱歉让您久等了。Could you wait a little longer, please. 请稍后,好吗?I am afraid I can’t do that, 不好意思,我恐怕没办法那样做。I’m very sorry for the delay, 很抱歉延误了时间。I’m very sorry for the inconvenience. 很抱歉造成您的不便。Have a nice day ! 祝您有美好的一天。Please enjoy your stay! 祝您住宿愉快!We hope to see you again soon. 希望不久再次见到您。

英语餐厅接线员培训

333 评论(11)

佐必林家具2013

接线员:hello the number please! 打电话的:11223344 接:sorry,the number yuo want is busy now,please hold on or you can call it later. 打:OK,I'll call it later,thanks! 接:Not at all!

265 评论(10)

最爱黄冕

接电话的嘛.

195 评论(13)

flower99sunny

farmer 农民worker 工人soldier 军人students 学生business people 商人doctor医生nun : 尼姑nurse: 护士office clerk : 职员office staff 上班族operator: 接线员parachutist: 跳伞人.personnel 职员pharmacist药剂师photographer:摄影师pilot: 飞行员planner: 计划员policeman: 警察postal clerk: 邮政人员postman :邮差President: 总统priest: 牧师teacher: 教师technician : 技术人员tour guide: 导游traffic warden: 交通管理员.translator: 翻译(笔译)TV producer: 电视制作人typist: 打字员vet: 兽医veterinarian兽医waiter: 侍者(服务生)waitress: 女侍者(服务生)welder : 焊接工writer: 作家chef: 厨师chemist : 化学师clerk : 店员clown :小丑cobbler: 制(补)鞋匠computer programmer : 程序员construction worker : 建筑工人cook: 厨师cowboy :牛仔customs officer :海关官员dancer : 舞者dentist: 牙科医生designer: 设计师desk clerk: 接待员detective 侦探doctor: 医生door

127 评论(12)

瞳言無忌

汗,接线员就是以电话做服务平台的听点话的人。

197 评论(12)

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