商家道歉信英文

商务英语道歉信（通用12篇）

在我们平凡的日常里，我们不免要用到道歉信，道歉信是要向对方陈述自己不当行为给对方造成不利影响的歉意，或者解释无法答应对方不违常理的所托的.原因。你写道歉信时总是没有文字可写？以下是我收集整理的商务英语道歉信，欢迎大家借鉴与参考，希望对大家有所帮助。

Dearxxxxx,

I am writing this letter to express my apology that xxxxxxxxxxxxxx.

I feel terribly sorry about this. Once again, I am very sorry for any inconvenience caused.

I will be really appreciated if you can accept my apologies and understand my situation.

Yours Sincerely

xxxxxx

Dear Mr Harrison：

Thank you for your telephone call of 18 May 20xx.

I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.

I apologies again for the delay and I hope the sample will meet with your satisfaction.

Your sincerely

xxx

Dear Ms Jeremy:

Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.

After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.

According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.

I would like to offer our apologies once again and thank you being an excellent customer.

Yours sincerely

xxx

To XXX：

I’m sorry to say that I cannot go to the bookstore with you on Friday afternoon. I have just found that I have to att end an important class meeting that afternoon. I hope the change will not cause you too much trouble.

Shall we go on Saturday morning? We can set out early so that we’ll have more time to read and select books. If it’s convenient for you, let’s meet at 8:30 outside the school gate. If not, let me know what time suits you best. I should be available any time after school next week.

Yours,

Li Hua

Dear Mr. Johnson

Thank you very much for your letter of 3 May 20XX .

We wish to offer our sincere apologies for the long delay in replying to your letter. We have recently moved our headquarters to a new location in the south of city and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.

The catalogue you require are enclosed and I hope that you will continue to use us as your main supplier.

Your sincerely

非常感谢您 20XX 年5月3日的来信。

我们为延误很长时间回复您的信件表示真诚的歉意。

我们最近把公司总部搬到位于城市南部的一个新地方。

这导致了大量回复询问信函的延误。

现在搬家已经结束并且我可以向您保证今后不再会有延误。

我随信附上您要的目录。

我希望您继续把我们作为您的主要供应商。

Dear Tom,

How is everything going with you?

I’m terribly sorry that I’m not able to go to your birthday party this Saturday afternoon. I’m in Beijing now because my mother is seriously ill and will have an operation here. She is in bad need of my care these days, so I’m staying here to take care of her in the hospital.

I wish you a happy birthday and hope everything will go well with the party. By the way, I have sent you the latest CD of Zhang Jie. I hope you’ll like this birthday present.

I’m looking forward to seeing you soon.

Yours,

Wang Tao

Dear Sir or Madam,

Thank you for letter of 5 May 20xx.

I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

I enclose the price list of our company as requested and look forward to hearing from you.

Your sincerely

邀请您20xx年5月5日的来信。

我必须为延迟回复您4月15日的来信而表示歉意。

不幸的是我们一部分员工最近生病，而与此同时一部分员工正在休年假，这一切导致了不可避免地延误回复您的来信。

我随此信附上您索要的我们公司的价目表。

期望您的来函。

Dear Mr. Clinton

Thank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.

I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.

Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.

In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.

Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards

Yours sincerely

Paul Harvey

Customer Relations.

Dear Sir or Madam,

I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.

Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.

I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.

I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.

Yours,

xxx

Dear Mr Gatt,

I am sorry to hear about the problems you have been experiencing with the order you placed with us on the 23rd January.[1] I cannot as yet say who is at fault but I assure you there will be a full investigation.[2] Moyra Brown, who is our production assistant, will contact you shortly to arrange suitable compensation for the inconvenience that has been caused.[3]

I would like to apologise once more.[4]

Yours sincerely,

George Hili

Hi George,

I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.

I promise to make up for it by the next practice session.

Ron

Dear Ms Sciberras,

I would like to apologise for not returning the books but I have been away from school for a week because I had the measles. I will not be coming to school for another week or so. I promise I will return the books as soon as I am back.

Thank you.

Regards,

Anita Borg