来去匆匆的我
投诉信一般可分为三部分:第一部分说明事由,点明你写信的意图;第二部分写明投诉的原因,要展开说明,或者讲具体理由,或者谈问题的具体体现方式;最后一部分一般是提建议,说明你所期望的解决方法,并表达希望问题(包括针对产品或服务的质量等问题进行投诉,目的是为了让对方解决你碰到的问题)得到尽快解决的强烈愿望,并对有关人员做出的努力表示感谢
少年卡米
英语投诉信,相信外贸员也许会从客户那边收到呢?下面是我给大家整理的投诉信英文 范文 ,供大家参阅! 投诉信英文范文 1 Dear Sir or Madam, I am writing to make a complaint against your bad delivery service. I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month. Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage. I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888. Sincerely, Wang Hua 投诉信英文范文 2 Dear Sir or Madam, I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time. To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable. Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated. Yours sincerely, Zhang Wei 投诉信英文范文 3 Dear Sir: With reference to our order No。 W98, the 120 puter sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged。 The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。 We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile, we have put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。 Yours sincerely, Li Ming 投诉信英文范文 4 Dear Sir, I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。 After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃。 This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。 Yours faithfully, Li Ming 投诉信英文范文 5 Dear Mr。 Chang: On September 10, our order for 280 women's cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled。 We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible。 Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。 Sincerely yours, Li Ming 看过投诉信英文范文 的人还看了: 1. 大学英语投诉信范文 2. 商务英语投诉信范文 3. 投诉信范文高中英语作文 4. 高中英语作文投诉信范文 5. BEC英语写作技巧:投诉信的写作模板范文
lathermatthaus
结构要点:投诉信是对产品或服务表示不满的信件,一般分三个部分:1. 提出投诉内容;2. 说明具体情况;3. 提出解决办法。语言注意点:投诉信应重点表明投诉的原因,叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时,语言要把握分寸,不失风度。一般说来,一封投诉信应包括三个最基本的方面:1.投诉内容。一般放在信的开头。常用的表达法有:I am writing to you about... which I received/bought ...I am going to complain about ...I am sorry to have to return with this letter... which I received/bought...2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有:When we checked..., we noticed...When I took... out of the bag and examined... closely, I found...When I unpacked... and tried to use it, it did not work.3.希望得到的结果。常用的表达法有:Please let me know what you intend to do in this matter.I am returning... under separate post and look forward to receiving a full refund of...In view of the inconvenience that this has caused, I feel you should...下面是关于产品投诉的范文:Dear Sir or Madam,A few months ago I purchased a washing machine (Sanyo XQB50-68) from your department store. After a few weeks I found that it had seriously damaged that clothes. I asked you to change one for me, which you did. Now I want to ask you to change this one for me again.This one does not damage my clothes any more, but I have found that it tangles the clothes seriously and when it automatically begins to spin the water out, the machine shakes so heavily that it stops by itself. In the instruction booklet you have not mentioned this defect and neither have you told the user how to solve the problem. I am quite annoyed by the fact that sometimes when I came back from work to take the clothes out to dry, they were still unwashed. When I at home. I have to tend it frequently to untwist the entangled clothes. Is that what you call your machine “fully automatic”. Please change a new one for me that will not entangle the clothes. Otherwise, I would ask you to give my money back, or I would complain to the Consumers’ Association.Yours sincerely,Fan Yang翻译:几个月前我从您的百货公司购买了一台洗衣机 (Sanyo XQB50-68)。经过几个星期,我发现它严重破坏衣服。我请你为我换一台,你换了。我现在想请你在为我换一台。这一个不会破坏我的衣服了,但我发现它严重的缠结衣服,当它自动将水抽干时,机器震动的更严重,它自己停止了。在说明书你有没有提到这一缺陷,并也没有告诉用户如何解决这个问题。我很恼火,有时当我工作回来,把衣服拿去凉干,但他们仍未洗完。当我在家里。我不得不照料它频繁地解开纠缠的衣服。难道这就是你叫你的机器“完全自动”。请为我换个新的,不会搅衣服。否则,我想请你给我退款,否则我会投诉到消费者协会。我是新手,希望亲采纳噢~(*^__^*) 嘻嘻
北条真理
Last week I bought a digital camera from your shop,but when I came back home,I found that there is some nick on the surface of the camera,and the color of the pictures which taken indoor were not natural.Unfortunately,I have lost my receipt,and later I took it back to your shop to return the product,but the shop assistant hide her face from me,gave me a bad service,she also reviled me.So,I require to return the product,and apologize me!
送哦夏季
英文投诉信格式
生意不可能总是一帆风顺,不管企业多么细心、精心地处理业务往来,事故还是难以避免:货物可能送错了地方,可能在运输中受损或者延迟,等等,各种情况都可能发生。
当发生事故的时候,如果只是一些很快就能得到解决的小问题(比如保险、保证或是其他合同条款),一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对,日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则:
右上角:日期
左上角:称呼
正文:
第一段:表明自己的'身份,说明写信目的,因何事投诉何人或机构。
第二段:具体阐述投诉的内容和投诉的理由。
第三段:提出解决建议并期望尽快解决,表示感谢。
右下角:署名
1、开头就提出要求。
2、详细解释此要求的原因。
3、结尾要表示感谢对方的合作。
英文投诉信范文 (一)
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
英文投诉信范文 (二)
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It's time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
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