肥胖卷的肥蛋卷
第一.收到买家订单后及付款后(发一封确认订单的邮件给客户,表示你已经收到他的订单)Subject: Your order has been confirmed and thank you for your payment # item numberDear buyer name:Nice to do business with you. Your order has been confirmed and your payment has been received through Paypal.I will certainly ship your order within 2 business days as promised.As you are purchasing from a oversea seller, here is a important clarification for the shipment issue. (Please read carefully for our smooth transaction)Import duties, taxes and charges are not included in the item price or shipping charges.Shipping Time: because you bought the items from opposite side of the earth, The shipment takes a few weeks to your country.In average, Your order will be arrive around 2-4 weeks. I will send the package you as a gift parcel declared value is us dollar 10. The method of the shipping is China Airmail registered Post (has a tracking number). The tracking number would provide to you after a couple of days once the shipment done. (根据你选择的货运服务修改)During the transportation, we cannot control the shipping scheduling, and also different country customs has different customs inspection time and some reasons caused by your Local postman service, etc. International shipping is complicated.That's why I write this e-mail for you. Just take your patience with this purchase. And i am sure that you will receive this parcel max. within 4 weeks.(Expect Italy and France)Therefore, Please DON'T leave us 1, 2, 3, 4-Detailed Seller Ratings on Shipping Time which worse than negative feedback. 5 Stars DSR is really important as we are a power seller.Thanks again for your business.Best regards,** 参考PayPal Whitte的文章《eBay如何与"猴急"买家沟通!避免90%以上客户留下中差评》
贝贝克2011
01催促下单，库存不多 Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)02回应买家砍价 Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)
细舆媚砜
最近有很多外贸人问如何开发潜在客户，其实采用简洁有效的沟通比什么都重要，例如邮件。而邮件内容的信息就需要符合清晰、明确、具备可读性和相关性这四点。本次我们给大家草拟了4封电子邮件模版，帮助与潜在客户联系：1. Landing the First Communication: Introduction Email to Potential Clients敲定第一次沟通：向潜在客户发送电子邮件这封电子邮件用来介绍公司情况，关键是建立你在客户心中专业的形象，并且提出沟通的邀请。Hi [Prospect],We’re a Y company that specializes in XX to help you...我们是一家Y公司，专业生产XX产品（选择您的主要业务以及成功经验），可以帮助您的公司解决XX问题。I’m wondering if you might be open to an initial conversation to gauge a fit? We’ve worked with companies like XX and XX to gain XX% goals.我想知道你您是否愿意跟我有一次沟通交流？我们与XX的公司合作（插入两到三个客户） ，主要是XX产品。If you have a minute or two to learn more about us, you can visit us here at XX. If I don’t hear from you, I will reach out to you via phone later in the week.如果您有时间可以点击XX网址来了解更多信息。如果我没有收到您的回复，我会在本周再通过电话与您联系。Thank you,[Your Name]2. Landing the First Communication: Follow-Up Email敲定第一次沟通：后续电子邮件这将用作上述电子邮件的后续（第二天或下一周）。我建议使用这样的主题行：Sorry I Missed You。我们的研究发现使用这样的主题行，邮件的打开率在30%-40%。Hi [Prospect],Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, XX. Do you have 10 minutes anytime early next week that would work?这是接着昨天那封邮件写的。我试着打电话给您，但无人接听。我真诚地希望能有机会跟您在电话里介绍下我们的公司（放入公司名称）。您下周能抽10分钟跟我通个电话吗？I thought you might find some interest in our work with XX comapany. We helped them to achieve goals resulting in XX% increasing achievements. You can read the whole story here: XXX。我认为你可能会对我们与客户的合作感兴趣。我们已经成功帮助他们取得的很好的业绩目标。（理想情况下此处可以列出一些数据，但其实任何有积极意义的结果都能起作用）您可以看下这些案例。（可以提供案例附件，如果涉及保密信息，也可不提供）As a reminder, we’re a Y company, exper / specializing in the XX category. We’ve worked with XX company, and many others to achieve goal.请容我再提醒您：我们只专业与XX产品的Y公司，我们已经跟很多大客户合作，并且帮助很多人完成了业绩目标。Best,[Your Name]3. Post-Proposal Send: Follow-Up Email提案后发送：后续电子邮件这封邮件尽量别用，除非你的潜在客户彻底消失了。这封邮件通常会得到回应，因为它轻微地暗示了客户他们“消失”了，而您还想坚持联系他们，这既简单又有效。此外它还能再一次的向潜在客户展示公司信息以及您的专业产品。据我们的研究表明，大多数潜在客户的回应是道歉和欣赏。即使你现在还没有获得客户的订单，但至少你知道是否可以继续将这个客户列在你的名单中。这里推荐使用的主题行为：[Company Name] -- Still Interested?Hi [Prospect],Hope you had a good weekend (been well, etc.*).希望您度过一个愉快的周末。Not sure if you’ve been really slammed or you’ve decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?虽然不太确定您是拒绝了我们还是悬而未决，但我还是想知道您对我们的产品和提案是否有意见或建议？Certainly no rush on our end -- I don’t want to become a pest if you’d prefer I hold off on contact.当然我并不急于求成，如果您是暂时没有需求也请告诉我，因为我不想成为被您讨厌的人。I also thought you might have some interest in a recent post on XX category. You can read it here: link.我还觉得您可能对我们近期关于XX的产品感兴趣。（一份为客户特别定制的产品类目文件，如果没有，也可以使用一些第三方文章佐证），您可以在此阅读：（附件）。Look forward to hearing from you.期待您的回信。Thanks,[Your Name]注意：不要使用Hope you’ve been well/had a good weekend来做主题行。4. Last-Try Send: Follow-Up Email最后尝试发送：跟进邮件不止一次的跟进联系潜在客户很重要，但知道什么时候放弃也很重要。是什么时间点呢？当客户觉得你在浪费他们的时间，或对方真的没有意向，而你也来浪费开发其他潜在客户的时间时。因此，当您没有更多时间精力来跟进这个潜在客户时，或者目前无法继续推进时，可以使用下面这封邮件。Hi [Prospect],I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?我试图联系您好几次但都没有回复。通常情况下，这意味着我的报价（或产品）目前不在您的优先考虑范围内。不知道我这样的猜想是否正确？If it is, I won't bother you any more. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well.如果是的话，那我不再打扰您。如果您在一至两个月内有更多的需求，那么我很高兴再给您发送产品类目及报价。Thanks for your time.感谢您拨冗阅读。Regards,[Your Name]大家可以尝试在邮件中插入以上内容，看看它们是否能带来不一样的效果~
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