英文客服工作内容

岗位职责：1、配合并完成主管交付的日常物流管理工作；2、配送管理:管理和优化承运商，降低整体运输成本，统筹安排日常配送任务，提高故障处理和恢复能力，确保及时供货；3、仓储管理:负责物料的接收、保管和发放，保证帐、物、卡相符及各种报表的及时准确性；监控库存及仓储成本，确保物料安全，提高周转率；4、现场作业管理:组织安排物料的搬运、装卸和包装等现场作业任务，监督、规范业务操作流程，确保产品和服务质量；5、物流信息系统优化:设计和优化物控管理流程，协助建立高效的物流信息管理系统，确保作业精确度；6、物流设备管理:制定和监督执行物流设备计划，监督指导车辆等设备的使用、安置和维护；7、报表管理：负责按时编制各类相关物流管理报表，及时向上级回报。Job responsibilities:1, coordinate and manage the daily logistics management work assigned by the supervisor;2: management, distribution management and optimize the carriers, reducing the overall cost of transportation, co-ordinate arrangements for daily distribution task, improve the fault treatment and recovery capabilities, to ensurethe timely delivery;3, storage management: responsible for material receiving, storage and delivery, ensure the account, card, timely and accuracy accord and various reports; monitoring inventory and warehousing costs, to ensure that the materialsafety, improve turnover rate;4, on-site operations management: handling, loading and unloading and packaging field task organizationarrangement of material, supervision, standardize business operation process, ensure the quality of products and services;5, the logistics information system optimization: design and optimization of control management process, to assist in the establishment of logistics information management system to ensure efficient operation, accuracy;6, logistics equipment management: to develop and supervise the implementation of logistics equipment planning,use, supervision and guidance of vehicles and other equipment placement and maintenance;7, report management: responsible for timely preparation of all kinds of logistics management reports, returns to the superior in time.

物流客服工作内容：1. 负责制定、完善并不断优化操作流程，提高服务质量、满足客户需求;2. 根据客户订单合理安排车辆运输，及时反馈货物信息，全程跟踪货物状态;3. 根据客户需求及时提供货物的库存报表并核对货物库存信息;4. 负责与客户的联系沟通，处理客户投诉;5. 协助关务部准备报关资料，并协助处理报关异常事项;6. 协助财务部核对和确认异常费用，并协助进行应收账款的催收工作;7. 对现有客户进行深开发、对潜在客户进行调研，挖掘;8. 完成上级交办的其他工作。Logistics customer service content：1 responsible for the development, improve and optimize the operation process, improve service quality, to meet customer needs;2 according to customer orders and reasonable arrangement of vehicle transportation, timely feedback cargo information, tracking the whole state;3 according to the customer demand in time to provide the goods inventory report and check the goods inventory information;4 be responsible for communication with customers, deal with customer complaints;5 assist customs department to prepare customs declaration documents, and assist to deal with customs declaration;6 assist financial department check and confirm the abnormal costs, and assist in account receivable;7 deep development of existing customers, potential customers to conduct research, mining;8 complete other tasks assigned by superior.