服务员的职责英文

餐厅服务员工作职责1.按时点名上岗，离岗时向领导汇报，并签离准确时间。2.按工作程序和标准做好开餐前的各项准备工作，摆台用托盘，餐具要求无破损，备用器皿要充足，摆放整洁美观。 3.了解当日估清菜及特别推荐菜，详知其价格，口味特色，制作方法，营养价值等以便及时做好推销工作。 4.迎接客人，向你三米范围之内的每位客人微笑问好，并帮助客人拉椅让座。 5.开餐后按服务程序及标准为客人提供优质服务。点菜、上菜、分菜、酒水服务、巡台、结账、送客。 6.时刻关注宾客需求，反应敏捷，主动为客人点烟，更换餐具，烟缸，添加酒水、茶水，要能服务在客人示意之前。 7.对VIP客人给予重点关注，对老弱病残客人给予特别关注，并按其相应标准提供服务。 8.尽量帮助客人解决就餐过程中的各类问题，必要时将客人的问题和投诉及时反馈给主管，寻求解决办法。 9.当班结束认真做好收尾工作。英语翻译：Responsibilities of restaurant staff.1. Take attendance on time, report to the leader when leaving the post, and sign the correct time.2. According to the working procedure and standard, prepare the preparation work before the meal, set the table with pallet, the tableware requires no damage, the spare container should be sufficient, and the place should be neat and beautiful.3. Know the food and special recommendation of the dish, know the price, flavor, production method, nutritional value, etc., so as to make the sales promotion timely.4. Greet the guests, smile and say hello to each of the guests within three meters of you, and help the guest to give up his seat.5. Provide quality service to guests according to service procedures and standards after the meal. Order, serve, divide, serve, tour, check out, send guests.6. Always pay attention to the guests' needs, respond promptly, and offer to smoke, replace utensils, and add wine and tea to the guests, and serve them before the guests sign.7. Pay special attention to VIP guests, pay special attention to old and weak sick and disabled guests, and provide services according to their corresponding standards.8. Try to help guests to solve all kinds of problems in the dining process, and timely feedback the guest's problems and complaints to the supervisor to find a solution.9. Finish the work carefully after the shift.

1,love the job,with an open mind tolearn,continuous efforts,progress. 2、以良好的仪表、仪容，饱满的精神面貌向客人提供“微笑、礼貌、热情、主动、准确、快速、安全”的优质服务。2,with a goodinstrument,appearance,full of spiritto provide"smile,courtesy,enthusiasm,initiative,accurate,fast,safe" qualityservice to guests. 3、不断增强自身的服务意识，提高自己的服务技能。3,enhance theirservice awareness,improve their serviceskills. 4、以工作为重，无条件服从管理人员的指挥和工作分配，不得以任何借口加以推辞，做到无服从后申诉。4,in order to re work,commandand assignmentunconditional obediencemanagementpersonnel,shall not use any excuseto refuse,donotobeythe appeal after. 5、负责区域环境卫生清扫及桌椅摆放，做到“地面无杂物，桌椅无积灰，房间无异味，墙面无痕迹，场所无卫生死角”。5,responsible forregional environmentalcleaningandthe tables and chairs,do"no debrisground,tables and chairs,no fouling,room no smell,no traces ofthe wall,placesno sanitation dead". 6、负责上岗前的物品准备工作及下岗后的物品保管工作。6,responsible for theprepreparation workandarticleslaid off after thecustodialwork. 7、熟悉公司各种出品物的品名、价格、口味，熟练地掌握推销方法、时间及技巧，做到推销时运用自如。7,familiar with thevariousproductname,price,taste,skilled inmarketingmethods,time andskillstohandle very skillfully,sell. 8、熟练地使用托盘服务、站立服务、点单推销服务、气氛调节服务、顾客投诉服务等程序。8,skilled in the use oftray service,standing service,singlesales service,atmosphereregulation service,customer complaintserviceprogram. 9、熟练掌握酒吧的服务操作程序，做到“镇定自如、忙而为乱”。9,masterbarserviceprocedures,to "calm,busyandchaotic". 10、熟悉酒吧的设施设备的使用方法，检查方法及保管程序。Use method 10,familiar with barfacilities and equipment,inspection andstorageprocedures. 11、熟悉公司内线电话号码，环境分布及报警电话号码。11,familiar with the companytelephonenumber,distributionandalarm telephone number. 12、熟练地使用礼貌用语，要求“客到有欢迎声，客走有送客声，受人帮助有致谢声，打扰别人有致歉声，见人有问候声”。12,skilled in the use ofpolite language,"customerrequirementstowelcome theguests leaveoutsound,there issound,by helping peopletoXie Shengapology,asoundto disturb others,agreetingpeople". 13、以优质细微的到位服务去满足被服务者的需求，使自身的服务水准永远站在同行业的前列。13,by the high qualityfinein placeservices to meetservice usersdemand,make its servicelevelwill always standin the forefront of the same industry. 14、熟记“顾客永远是对的，上司永远是对的，团结永远是对的”，谨记“顾客是我们的衣食父母”。14,by"the customer is always right,the bossis always right,unityis always right",that"the customer isour god". 15、注重自身形象，从道德素质、纪律要求、团结协作、技能技巧、服务效率等多方面要求自己，使自己能成为一名合格的四星级酒店服务员而感到自豪。15,pay attention to their own image,from themoral quality,discipline,unity and cooperation,skills,service efficiencyand other aspects ofdemands on themselves,so that I can become aqualified fourStars Hotel attendantproud.希望对你有帮助。