小东菇1
酒店总服务台/前台 Front Dest 为客人办理房间预定、住宿登记、问询、以及贵重物品寄存等服务。所使用的英语会话，基本上是商业英语，因此需注重相应的礼貌和礼节。例如：在询问客人姓名时，最好不要使用“What’s your name?”的方式，最好使用“May I have your name?”（请问您的尊姓大名）这样比较正规的方式。在接待客人时，常用的四种疑问表达法是：1、May I …May I have your name, please? 请问您的尊姓大名？May I see your passport, please? 请让我看一下您的护照好吗？May I know your nationality, please? 请问您的国籍是什么？2、Could you …Could you fill out the form, please? 请您填写这张表格好吗？Could you please speak slowly? 麻烦您说慢点好吗？Could you hold the line, please? 请不要挂电话好吗？3、Would you …Which kind of room would you prefer? 请问您喜欢哪一种房间？How long would you like to stay? 请问您要逗留多久？What time would you like to eat? 请问您想何时用餐？4、Shall I …Shall I make the reservation for you? 请问要我为您安排预约吗？Shall I call a taxi for you? 我为您叫一辆出租车吗?1.请问有无贵重物品寄存？.May I ask if you have valuables in your storage ?2.请在中午12点之前退房。.Please check out before 12 in the afternoon.3.请保存好房卡，如果丢失，一把房卡需赔偿50元。Please take a good care of your key , We will charge 50 Yuan for the card if you lost it.4.剩余的钱将在您退房时退还给您。The remaining of your deposit will be returned after you check out.5.单词：贵宾楼；钟点房 VIP Floor , Hour room ( Room that charged hourly)6.请问房间打折吗？对不起，房间现在不打折，我们可以送你两张早餐券。Could you give me any discount , please ? Sorry , but we don't offer discount at the moment , We could give you a breakfast coupon for exchange :)希望对你有帮助，有问题，在联系
