蓝缀天堂鸟
投诉信(letters of complaint)通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。
当发生事故的时候，如果只是一些很快就能得到解决的小问题(比如保险、保证或是其他合同条款)，一封日常投诉信就完全可以了。由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：
1. 开头就提出要求。
2. 详细解释此要求的原因。
3. 结尾要表示感谢对方的合作。
英文投诉信模板
Dear_______,
I am ______ (自我介绍) .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).
I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely
Li Ming
【英语投诉信示范1】
学校受污染
【内容提示】
假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑(editor)写封信，反映你校受污染的问题，呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。
你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order (see the copy attached), you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity (120 items) of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
【英语投诉信示范2】
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It's time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
【写法指要】
这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。
0密星猛龙0
投诉信写法如下：
I am writing to expressair dissatisfactiondisappointmentconcern regarding acmodation。I would prefer to move into a single room next semester，as I find the present sharing arrangement inconvenient。
我写信是为了表达对住宿的不满失望担忧。下个学期我宁愿搬进一间单人房，因为我觉得此刻的分享安排不方便。
I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior。For one thing，his friends are constantly visiting him; for another，he regularly holds noisy parties。
我必须说明，我不满的原因是我的室友不顾他人的行为。一方面，他的朋友们不断地拜访他；另一方面，他经常举办喧闹的聚会。
To solve this problemsurmount this difficultyimprove this situationcrack this hard nut，I hope to draw the attention of the authorities concerned。I am sure you will aGREe that the only solution for me is to move into a room of my own。
为了解决这个问题克服这个困难改善这种情景破解这个难题，我期望引起有关当局的注意。我相信你会同意，我唯一的解决办法是搬到一个我自我的房间里。
Therefore，I would be grateful if you could find a single room for me，preferably not in the same building but as near to the college campus as possible。
所以，我将不胜感激，如果你能为我找到一个单一的房间，最好不要在同一栋建筑，但尽可能靠近大学学校。
選擇淡定
Dear ______，I am ______(自我介绍)。 I feel bad to trouble you but I am afraid that I have to make a plaint about。The reason for my dissatisfaction is ______(总体介绍)。 In the first place， ______(抱怨的第一个方面)。 In addition， ______(抱怨的第二个方面)。 Under these circumstances， I find it ______(感觉)to______(抱怨的方面给你带来的后果)。I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。 Thank you for your consideration and I will be looking forward to your reply。Yours sincerely，Li Ming
