抖抖小姨
"人性化的"humanizedhumanize[简明英汉词典][5hju:mEnaiz]vt.赋予人性,使通人情,教化vi.变为有人性,变为有情,有教化人性化管理:1.human-basedmanagement人性化:1.humanization"以人为本"以人为本:1.peopleoriented;peopleforemost
amandawei201
So-called personalization serves the job it is the need with person to what been in progress by starting point, now that embodying people's need , people's position , people's dignity service sufficiently. And from breaking the ice to developing this one process flourishingly, estate management , property management of our country is hit by the attention to personalization and takes ceaseless rise seriously, this one subject serves idea , serves the project and content about personalization to estate management , property management, estate management , property management way and method have carried out ceaseless adjustment and improvement, to embody the personalization need , to show mainly in four the following aspect:1 serves the idea ceaselessness being innovative: Property Management is the first of the house management and maintenance of the use of the property rather than later as the people's housing needs will change gradually from the property management to property management to people living on the property services. To the 21 century, the person needs and provide around the concept of service has become the theme of property management. Therefore, the estate management service idea was changing innovates has carried on the new localization is unceasingly the user-friendly management and the service.2 service content is especially meticulous: to occupies the demand along with the people the unceasing change, the service content which and the form the property administration center provides also pushes it in the continual readjustment including two aspects: First, take person's demand as starting point design project. If the property commuter both wants to the environment request pleasant and to comfortably have the return natural feeling in the metropolis. Therefore is clean to the estate management company, aspect and so on planting work proposed the new request, lets the owner feel “shows loving concern ubiquitous”, but the user-friendly service idea also in this slight in can manifest. Next, the service content is more careful comprehensively. Along with the owner and the property commuter's demand by past simplification general character to the personalized diversification's transformation, designed the class of service which and the form regarding the user-friendly service idea property company and provided also becomes by meets the need which as far as possible many and varied the owner changed unceasingly.3 serves administrative individuation trend: facing the owner and the property commuter many personalization demands, the estate management enterprise's service management also presents the personalization to hasten. The different scale different characteristic's estate management company according to the people to found own characteristic management space to the housing demand simultaneously also to accelerate the estate management development.4 serves the means can only spending a trend: intellectualization management made great strides forward for the estate management to the user-friendly management provides a high tech to manage platform also to accelerate the estate management the advancement which developed to the user-friendly direction. To sum up, with the service of humanity into the concept of property management will open up a new era has entered a new milestone. Property management is the management of the property but in the end is the use of people and property services. To meet the needs of people from the point of view of the model to adjust the property management and property management services to enable better focus on the needs of human development in the connotation of Property Management would also like to maximize the promotion and play. Management and advocacy services to humanity, this is the essence of property management.附录2所谓人性化服务就是以人的需求为出发点所进行的工作,既充分体现人的需求,人的地位,人的尊严的服务.我国的物业管理从起步到蓬勃发展这一过程中对人性化的关注及重视不断提高,并围绕着人性化这一主题对物业管理服务理念,服务项目和内容,物业管理的方式和方法进行了不断的调整和改进,以体现人性化的需求,主要表现在以下四个方面:1服务理念的不断创新:物业管理最初只是对屋宇的管理和维护而不是物业的使用人后来随着人们对居住需求的变化物业管理便逐渐由对物业的管理转为对物业居住人的服务。到了二十一世纪围绕人的需求而提供服务的理念已成为物业管理的主题。因此、物业管理服务理念在不断变化不断创新中进行了新的定位即人性化管理和服务。2服务内容更加精细: 随着人们对居住需求的不断改变, 物业管理所提供的服务内容和形式也在不断调整 推它包括两个方面:首先,以人的需求为出发点设计项目。如物业使用人对环境的要求既要舒适宜人又要在都市中有回归自然的感觉。为此对物业管理公司清洁、绿化等方面的工作提出了新的要求,让业主感觉到“ 关爱无处不在”,而人性化的服务理念也在这细微之中得以体现。其次,服务内容更加细致全面。随着业主和物业使用人的需求由过去的单一化共性化向个性化多样化的转化,围绕人性化的服务理念物业公司所设计和提供的服务种类和形式也变得多种多样以尽可能满足业主不断变化的需求。 3服务管理的个性化趋势: 面对业主和物业使用人诸多的个性化需求、物业管理企业的服务管理也呈现个性化趋。不同档次不同特色的物业管理公司根据人们对居住的需求去开创自己的特色管理空间同时也加速了物业管理的发展。4服务手段的智能化趋势: 智能化管理为物业管理向人性化管理迈进提供了一个高科技管理平台,也加速了物业管理向人性化方向发展的进程。 综上所述, 随着人性化服务理念的注入物业管理便开创了一个新纪元迈入了一个新的里程碑。物业管理是对物业的管理但最终是对人主和物业使用人的服务。从满足人的需求的角度出发调整物业管理的模式和服务内容使物业管理更好地围绕人性化的需求而发展物业管理的内涵也在此得以最大限度的提升和发挥。倡导人性化管理和服务,这便是物业管理的精髓。
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