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你知道酒店前台的英语常用语吗?一起来看看吧。

酒店100个常用英语

226 评论(9)

applealing

Receiving a walk-in guest. 为散客登记How many people do you have ,XX Mr./Mrs.? 先生/小姐,请问您有几位?What kind of room do you prefer,XX Mr./Mrs. Please ? XX先生/小姐,请问您想要哪种房间?Just a moment, I have to check if there’s a room available XX Mr./Mrs.XX先生/小姐,请稍等,我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐,我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐,请您登记,好吗?You have to register individually, please. XX Mr./Mrs. XX先生/小姐,请您们分开登记,好吗?Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生,请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字,好吗?May I have your occupation, please? 请问您的职业?Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐,请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐,能出示一下您的护照吗?I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐,恐怕您的房间还没收拾好,希望您不介意在这里等一下。How would you like to pay by cash or credit card,XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款?How long will you stay here,XX Mr./Mrs.? XX先生/小姐,您准备在我们酒店住多久?How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐,您付现金还是用信用卡付账?Please pay at the cashier over there,XX Mr./Mrs. XX先生/小姐,请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐,在我准备钥匙卡的时候,您能填一下这张表吗?May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐,能用一下您的护照填一下您的签证号码和入境口岸吗?Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗?Our rack rate is RMB 498,XX Mr./Mrs.. XX先生,我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐,双人房是368元加上15%的服务费,不包括早餐。I have to ask you to pay RMB1500 for deposit,XX Mr./Mrs.. XX先生/小姐,您需要付1500元人民币作为押金。As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按酒店规定,没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐,您需要一间吸烟房还是不吸烟房?XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐,您的房间号码是2103。这是您的房间钥匙,房间是498元每晚,免服务费。行李生会带您去房间的,祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐,在您离开酒店前,请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生,这是您的房间钥匙和房卡,您的房费包括西餐厅的一次(自助)早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐,我们的退房时间延迟到下午2:00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐,请您签一下名?XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐,能确认一下您的离店日期吗? 内容提要:Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐,请问谁是领队? Id like to reconfirm your reservation and the schedule for the period of yoRegistering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐,请问谁是领队?I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐,我想确认一下贵团的预订和日程。Is there any change in the number in your group ,XX Mr./Mrs.? XX先生/小姐,您的团队人数有变化吗?You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐,您们预订了14个双人间和6个单人间。 这是住房名单,对吗?XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐,这是房间钥匙和早餐券。XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.XX先生/小姐,您们是16日早8:00离店,日程有变化吗?我们安排早6:30叫早。XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?XX先生/小姐,如有变化,请通知前台。

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222 评论(13)

双鱼0303

酒店常用英语用语

导语:酒店一般地说来就是给宾客提供歇宿和饮食的场所。下面是我收集整理的有关酒店的英语用语,欢迎参考!

酒店的名称

hotel、motel、inn都是指"饭店"或"旅社"。最耳熟能详的就是hotel,而motel指的是"汽车旅馆"--motorist’s hotel; inn则是旧式的"客栈",不过许多时髦的饭店或汽车旅馆都喜欢用inn 来命名。

住宿登记

抵达饭店后,首先要去Registration(登记处)办理check-in(住宿登记)。在登记时,如果你已经预定好酒店,只需要拿出你的预约凭证,如果要当场登记,备妥你的护照和相关证件即可。

I have reserved a room. This is my hotel accommodation.

我有预定房间,这是我的预约凭证。

I need to check in. The name’s Karen.

我要登记住宿。我是凯伦。

登记完后,柜台会交给你房间钥匙卡,然后, bellhop(行李员)会将你和你的行李带到房间。当然,别忘记付tip(小费)给他哦!

认识房间种类

酒店的房间通常有以下几种:

room for one 单人房

room for 2 (with a king size bed) 双人房(一张双人床)

room for 2 (with two single beds) 双人房(两张单人床)

room for 2 plus an extra bed 三人房(双人房内加一床)

suite 套房

如果一起去旅游的朋友想住近一点,没事聊聊天,有些饭店还有connecting room(联结客房),这种客房和客房之间有门相通,可将门打开互通。

Are there still rooms available?

请问有空房吗?

Please give a room for 2 separate beds.

请给我一间双人房, 要两张床的。

有时,如果运气不错,你还可以提出一些小小的要求。

I want a room with the ocean view.

给我一间面海的房间。

洗衣

住在酒店,一定得看懂这个字-laundry bag(洗衣袋)。把要送洗的衣服集中起来,填好laundry list(洗衣单),并在上面签名,将单子系在送洗袋上,清理客房时就会有人收走,并且在洗好后送回来。接下来就来看看Laundry List的实例。

退房

退房通常是中午的12点钟,在退房之前,最重要的就是整理好你的行李,是否有东西还留在衣橱?千万要再巡视整个房间一次,当然护照、机票也不要忘了,然后拿着钥匙到出纳处办理check-out(退房结账),记得要检查账单上的金额是否正确!

Excuse me , I want to check out.

小姐,我要退房。

I’m checking out of room eight-one-one.

八一一号房要退房。

The amount is wrong.

账单金额有错误。

有时在你离开饭店后可能会有自己的邮件寄来,这时可以向柜台索取mail forwarding address card(邮件转寄卡)填写,等有邮件寄来,饭店就会按照填写的地址转寄给你。但是通常卡片上会注明good ten days only(十天之内有效),十天过后,这张卡片就失效了!

好!介绍完毕,相信大家对于饭店的情况,已有了初步的了解。接下来就体验一下饭店会出的具体状况吧!

第二步,怎样处理可能会遇到的各种具体问题?

问题一:门坏了

搞定房间、安置妥当后,你准备出去好好地HAPPY了,可是门居然坏了,打不开!赶紧找服务生帮忙!

The door lock is broken; I am stuck inside.

Send somebody to help me.

房间的'门坏掉了,我被锁在里面,请快派人来处理。

问题二:设备坏了

门的状况算是解决了,可是,这个房间怎么会有这么多的麻烦事?

The air conditioner in the room is broken.

房间的空调坏掉了!

The bathroom is leaking, and there are no towels or tissue.

浴室漏水,而且没有毛巾和卫生纸。

Our TV isn’t working.

我们的电视不能看。

The light won’t go on.

电灯不亮。

The hair dryer isn’t working.

吹风机不能用。

最最让你生气的是,当这一切问题都解决了,你终于松了一口气,准备洗个热水澡时,却发现:

We don’t seem to have any hot water.

我们好像没有热水耶。

问题三:换房

昨天忙个不停,晚上居然还遭到"蚊子" 的袭击,害你还在晚上打电话到服务台要蚊香!没办法,谁让你选择在夏天出门呢?

There are mosquitoes here. Do you have any mosquito incense coils?

这里有蚊子,请问有蚊香吗?

这次住的饭店真是糟糕,怎么会有这么多的状况一起出?(Anton在偷笑:都是我安排的啦!)既然如此,只能要求换房间啦!

I want to change the room because it’s too noisy next door.

我想换房间,因为隔壁太吵了!

I want to change my room, but to a room with a view as good as this one.

我要求换房间!但是要和这间一样有很棒的景观。

I want to change to a room for one, with only a shower room.

我想换只有淋浴的单人房。

问题四:请给我叫醒服务!

换了房间,今天终于可以好好睡一觉了。但是明天一早还有紧凑的行程,必须要早起,打电话给room service"客房服务"叫你起床吧!

Could you wake me up at seven tomorrow morning?

明天早上7点可以叫我起来吗?

I’d like to get a wake-up call for seven-thirty tomorrow morning.

我要明天早上七点半的晨间叫醒服务。

226 评论(10)

hanhan0124

2.May I know your nationality, please?  请问您的国籍是什么?

3.Could you fill out the form, please?  请您填写这张表格好吗?

4.Would you like tea or coffee?  请问您要喝茶还是咖啡?

5.What time would you like to eat?  请问您想何时用餐?

6.Good morning, sir. This is the Front Desk. May I help you?  早上好,先生。这里是服务台,请问您需要服务吗?

7.Just a moment, please.   请稍等。

8.Here is your room key.   这是您的房间钥匙。

9.Please enjoy your stay.  祝您住宿愉快。

10.How many pieces of luggage do you have?  请问您有多少件行李?

扩展资料:

酒店中常用的英语单词:

328 评论(15)

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