杰克贝老师
Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P. R. China. But when I wanted to use it, I found that there was something wrong with the quality of the mobile phone. The phone’s ring cant’t work and it also can’t send messages. So I went back to the shop and asked the sales assistant to replace it. Unfortunately, he told me that the products were sold out, so I couldn't have it replaced. As a result of the mobled phone’s new style, there are no spare parts, so it means that the phone also can’t be repaired. I hope that company will replace my mobile phone in time, and the more quickly, the better.Thank you for your consideration.Sincerely yours,Dear Sir,I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr. 2008 at Tele Mall in Wuhan, P. R. China. There is something wrong with my mobile phone. The mobile phone can’t send messages and it can’t ring if someone calls me. What was worse, this kind of mobile phone has been sold out, so it cannot be changed a new one. This kind of mobile phone is in a new style, so the shop has no spare parts to repair my phone. I was so worried about it. I make a request to your company to change it as soon as possible. I hope you can give me a hand.I am looking forward to receiving your answer. Please give me a letter as soon as you receive my E-mail.Thank you for your consideration.Sincerely yours,Bu Manyi你可以从中任选一篇！！
小柚子好啊
Complaints & Claims （抱怨和索赔信函） 抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的'问题反复发生，且多次投诉而毫无结果）。 1） For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs , The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully,XXX 亲爱的先生们： 我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。 请紧急处理此事，并尽快告知结果。
无锡一号
DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.ButwhenIwantedtouseit,Ifoundthattherewassomethingwrongwiththequalityofthemobilephone.Thephone’sringcant’tworkanditalsocan’tsendmessages.SoIwentbacktotheshopandaskedthesalesassistanttoreplaceit.Unfortunately,hetoldmethattheproductsweresoldout,soIcouldn'thaveitreplaced.Asaresultofthemobledphone’snewstyle,therearenospareparts,soitmeansthatthephonealsocan’tberepaired.Ihopethatcompanywillreplacemymobilephoneintime,andthemorequickly,thebetter.Thankyouforyourconsideration.Sincerelyyours,DearSir,IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Thereissomethingwrongwithmymobilephone.Themobilephonecan’tsendmessagesanditcan’tringifsomeonecallsme.Whatwasworse,thiskindofmobilephonehasbeensoldout,soitcannotbechangedanewone.Thiskindofmobilephoneisinanewstyle,sotheshophasnosparepartstorepairmyphone.Iwassoworriedaboutit.Imakearequesttoyourcompanytochangeitassoonaspossible.Ihopeyoucangivemeahand.Iamlookingforwardtoreceivingyouranswer.PleasegivemealetterassoonasyoureceivemyE-mail.Thankyouforyourconsideration.Sincerelyyours,BuManyi你可以从中任选一篇！！
