投诉快递英文信

你好，不知这封投诉信是一道试题还是你遇到了真实的麻烦，但这两种情况我都遇到过，所以写这篇短文时我特别有生活感，拿起笔来，一气呵成！可能字数稍微多些，可以适当删减细节，不过现实中投诉信应该把事实和诉求都写具体些，你先看看是否满意：Dear Sir/Madam,I am writing this letter to make a complaint of my online shopping from your e-store, the problem of which I hope you can help tackle with as soon as possible.Actually two weeks ago I browsed the website of your e-store and ordered a new Oxford Advanced Learner’s English-Chinese Dictionary with a 25% discount for my son as his birthday gift with the payment pattern of COD. I am sure that at that moment I fulfilled all the necessary online purchasing procedures in due process, including filling the blanks about my name, my telephone number and my address for delivery. After confirming all the information, I clicked “yes” with the mouse at last, and immediately you e-store informed me that a satisfactory transaction had been completed. In the later days I often kept an eye for your notice for my order. Last Friday I was told that my dictionary had been dispatched and would arrive before this Wednesday, with Good Delivery Express Company responsible for the carriage and that the parcel number C400-800-1234567 can be used for a 24-hour tracing of delivery. Happy and eager for my goods, this week I counted down the date day by day. However, upset and confused, as of now, this Saturday, the time when I am detailing my trouble, I have not received the parcel which is supposed to be in my hand three days before. Yesterday I called the express company only to be replied with a simple explanation that they feel sorry, but cannot locate the delivery fault right now and need about 3 days for an investigation.Never have I met with such a failure in my past one-year experiences of online shopping. Now I feel so frustrated and unhappy with the service. Legally speaking, since the party with whom I made an online sales contact is your store and the carrier is your agent, I believe that you as principal are liable for the default. Thus my claim is that at most 2 days is given to you as a grace period for the delay in performance and the goods should be 10% off my order price as compensation. If a substantive breach of contract occurs, I am entitled to reserve my right to make further representations.I am looking forward to you early reply.Your customer, Mr.Bush大半夜原创不容易，满意给加些悬赏，点个好评，谢谢！