酒店行业常用英语

酒店常用英语500句Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人） 2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！ 4) How is everything (with you )? （您的）一切都好吗？ 5) How are you getting on ( or along ) these days ?这几天过得怎么样？ 6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？ 7) Glad (nice ) to see you . 见到您很高兴。 8) Welcome to our hotel. 欢迎到我们的酒店来！ 9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。 10) Good –bye.(or bye-bye)再见！ 11) Good night.晚安（晚间告别用） 12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）见！ 14) Hope to see you again soon. 希望不久再见到您！ 15) Have a good time. 祝您过得愉快！ 16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！ 17) Please don’t leave anything behind.请不要遗忘你的东西。 18) Mind (or watch) your step! 请走好！ 19) We wish you a pleasant journey. 祝您旅途愉快！ 20) Have a nice trip!一路平安！ 21) All the best!万事如意。 22) Take care!多保重！ 23) Good luck!祝您好运！ 24) Thank you (very much) 谢谢您（非常感谢）。 25) Thanks a lot.多谢。 26) Thank you for coming. 谢谢您的光临。 27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。 28) I’m very grateful to you. 非常感谢您。 29) It’s very kind of you. 谢谢，您真客气。 30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。 32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。 34) Glad to be of service. 很高兴为您服务。 35) At your service.乐意为您效劳。 36) I’m sorry.很抱歉。 37) Excuse me.对不起。 38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。 39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。 40) Sorry to have kept you waiting. 对不起，让您久等了。 41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。 43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。 45) Let’s forget it.算了吧！ 46) What can I do for you? 我能为您干点什么？ 47) Can I help you? 48) 我能为您干点什么？ 49) Is there anything I can do for you? 有什么能为您效劳的吗？ 50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。 52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗？ 53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。 54) Who is speaking, please? 请问您是谁？（电话用语） 55) I’ll switch you to Room 1120. 我马上给您接301房间。 56) What number are you calling? 请问对方什么电话号码。 57) Who would you like to talk to? 请问受话人姓名？ 58) Could you hold the line, please? 请（拿着话筒）稍等一会好吗？ 59) Here are come letters for you. 这是您的信。 60) What a shame!多可惜！ 61) I’m sorry to hear that! 听到这事我很难过。 62) We are all sorry to hear of your illness.听说您病了都很担心。 63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。 64) I wish you good health.祝您健康。 65) Let me wish you every success. 祝您一切顺利！ 66)

1、Sir/Mis, Are you staying or checking out? 先生/小姐，您住宿还是退房吗?

2、Could you  ……，please?   能请您……吗?  （let the road,让路)

3、Thank you. 谢谢

4、Over here, please.  这边请

5、Please register here ! 请这边登记

6、Thank you for staying with us. 谢谢光临

7、Please enjoy your stay. 希望您住得愉快

日常生活英语：

1. Hold on 等一下 (口语中，人们不太用wait a minute)如果两人辩论，吵架，抬杠，你要别人“打住”，可以说，hold it right there.

2. I hate his guts. 我最讨厌他。也有说I hate him guts. Guts 是肠子，相当于“恨之入骨”的意思。He doesn’t have much guts. 他是个胆小鬼。

3. Nuts, 果仁，核，为复数时，意为“疯子”，He is nuts。他有神经病。He went nuts and killed a guy.他发疯了，结果杀了一个人。You are driving me nuts. 你真是要把我逼疯。a tough nut to crack, 一项艰巨的任务，一个难解之题

4. How is everything? (还好吗?) I am just stuck in a rut, doing the same things every day. I wish I could do something different. (烦死了，每天都是干同样的活，我真想换个活法。) rut 日常的，每天都如此，get in a rut，日复一日，天天如此

5. I have totally sold out to your idea. 我100%地赞同赞同你的意见。

类似的话还有If you are not careful enough, you will buy into his bad idea. 如果你不小心的话，你就会采纳他的这馊主意。

6. I am just ecstatic about going to visit you soon. 马上要见你，我高兴死了。

7. A dap and dip 打个照面，露下脸就走。 Matt: Are we going to Jon’s party?我们去琼的聚会吗? Darryl: Yeah, but I don’t want to stay long, so let’s make it a dap and dip.那就去吧，不过我可不想多呆，顶多就打个照面就走人。

8. I would like to get a job within couching distance. 我想找个不用走路就可以上班的工作。Couching distance,沙发距离，就是坐在沙发上不起身也能够得着。这是那种 couch potato喜欢做的美梦。

9. Yukky 难吃，说这个词时还要做一个难吃的表情。Where did you get this food? It was yukky. 你从哪里弄了这吃的?那么难吃。

10. 与yukky相反的词是yummy，好吃极了。说这个词时，要不然就把音拖一下，要不然说它两次，表示你真的喜欢主人做的这道菜。

Receiving a walk-in guest. 为散客登记How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if there’s a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please? 请问您的职业？Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2：00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yoRegistering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?XX先生/小姐，如有变化，请通知前台。

想学好英语，点下方官网领外教试听课