武装的蔷薇1
5 years of large foreign funded enterprises well-known customer service, sales assistants and assistant manager of relevant working experience. Has a good team spirit, quick thinking and strong hands. There is good communication and coordination capacity, to deal with a very good colleague or a superior-subordinate the relationship between customers; have a stronger sense of responsibility and good work can be found to improve the link, and find ways for improvement, better efficiency; learning and adaptation ability, and can quickly adapt to the new environment, to acquire new skills . Customer service components: the maintenance of the old customers, arrangements will be warehouses, shipping, tracking and so on, to liaise with other departments or colleagues abroad to deal with emergency cases, end customers complained. Based on customer requests for value-added services. Sales support for parts: the development of new retail customers, potential customers to gather information, make rational use of corporate resources, coordination of other functional departments to develop to meet the needs of different customers different options and procedures, inquiry abroad to negotiate the offer to customers. Assistant manager parts: the completion of a variety of weekly / monthly reports, as well as the complexity of the report from time to time; collating information, analysis of market dynamics, the production of speech materials to help managers (PPT, etc.); self-study and research a variety of system functions and has done training; planning organizations, customers activities; the management of other large and small affairs office. Commissioner for customer service (customer service executive): handle all types of consulting inquiries, please call to arrange pickup appointment. To deal with the initial complaints, contact customers to deal with the issue of difficult cases. Great Customer Service Commissioner (key account executive): to deal with major clients from consultation, complaints started to pick up all the problems, such as claims. Follow-up completed by cargo customer tracking reports regularly. To safeguard and maintain good relations with customers. Complaint handling: listening to customers complain about the complaints, to appease customer dissatisfaction, the details of inquiries about the incident and formulate reasonable solutions. Cases the failure of the collection of services, analysis to find loopholes in the process to improve program management. Letter on behalf of control (credit control agent): collate billing invoices, answering customer questions regarding billing, accounts receivable for the company, in producing simple financial statements, processing accounts written off in time.
TATA木门韩林
你都在外资做5年了，经验应该很丰富的了，自己应该能轻松搞定的。再说了，你用别人帮你翻译的，等面试的时候不还得自己用英文回答吗？记别人的东西肯定没记自己的东西容易记牢。慌张也不会忘！
CATLION123
面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是我给大家整理了客户投诉英文回复写作 范文 ，供大家参阅!客户投诉英文回复范文1 Dear Rob, I just finished checking all detail on this case, sorry for the late reply. As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you! We really learn a lot from this experience, will be more careful in the future orders. Thanks and best regards. 客户投诉英文回复范文2 Dear Rob I am very sorry for my delay reply about the complaint of incorrect label We extend our apologies for the inconvenience this matter has caused you。 I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again. We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time. I suppose 906pcs of inner label and 120 pcs of outer label is ok; I am looking forward to hearing from you. Best regards 客户投诉英文回复范文3 Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly. I wish you an enjoyable holiday season. 客户投诉英文回复范文4 I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis. Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs. 客户投诉英文回复范文5 I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.
水云间秋忆
1. 5 years well-known foreign enterprise customer service, sales assistant manager and assistant relevant working experience. Good teamwork spirit, quick thinking and practical ability. Good communication and coordination ability, can be very good deal with colleagues or clients subordinate relationship between, Strong sense of responsibility and good at finding the perfect job can be found, and the improvement methods, better improve work efficiency, Learning and adaptive ability is strong, can quickly adapt to the new environment and learn new skills.2. Customer service: maintain old customers, arrange the shipment, reserved, and other departments, or foreign colleagues handle emergencies, customer complain. According to the customer request to provide value-added services.Sales support section: assist sales development of new customers, gathering information, reasonable potential customers use company resources, and other functions, coordinate to satisfy different needs of different customers, from abroad and solutions to customers, inquiry bargaining.Manager assistant: complete weekly/monthly report regularly, and complex reports, Sorting data, analyze the market sale, help managers make the dynamic speech materials (PPT); etc. Self-study and research and training of system function, Planning group clients; Management office and other sizes.3. Customer service commissioner (customer service are) : answer telephone consultation inquiry, arrange booking with primary complaints. Contact the customer handling difficult a problem.Big customer service commissioner (are) : treatment ought. Big customer consultation, from the start to take all claims. Follow customer request regular follow-up report finished goods with customers and keep. Maintain good relationship between.Customer complaints handling complaint: listen, appease customer complaints, and inquires discontent about events, reasonable solution for collection service failure case. Find loopholes, process, analysis to improve management.Credit control agent (at) : consolidation, answer customers about bill invoice, bill of accounts receivable, responsible for the company's financial statements, making simple processing accounts timely verification.
优质英语培训问答知识库
