民航实用英语口语

would you like anything to drink first? 您想先喝点什么? here is today''s menu．what would you like to have? 这是今天的菜单,你想吃些什么? thank you for waiting sir．here you are．anything more? 谢谢,让您久等了.这是您的饭和咖啡,还要点什么? how about the sweet? 甜食要不要? may i clear up your table now? 现在可以收拾您的桌子吗? are you going to study there or just for sight seeing? 你是去学习还是只去旅游? the flight has been delayed because of bad weather． 由于天气恶劣,航班已经延误. we can''t take off because the airport is closed due to poor visibility. 由于低能见度,机场关闭,我们不能起飞. our plane is bumping hard．please keep your seat belt fastened. 我们的飞机颠簸得厉害,请系好安全带. before take-off 起飞前 1. morning, madam（sir）. welcome board! 早上好,女士（先生）.欢迎登机! 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍.我叫___,本次航班的乘主任务长. 3. morning, sir. welcome aboard. business class or economy? 早上好,先生.欢迎登机.坐公务还是经济舱? 4. follow me, please. your seat is in the middle of the cabin. 请跟我来,您的座位在客舱中部. 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位. 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. 恐怕您坐错位子了,20c正好在那边走廊的后二排. 7. excuse me for a second, i’ll check. 请稍等一下,我查查看. 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了,请不要在客舱内走动. 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好,飞机延误了. 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班,上午7：30起飞. 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing. ca926航班17：40离开东京直飞回北京. 12. you’re flying economy class. is that right? 您是坐经济舱,对吗? emergency situation 紧急情况 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine. 马上系好安全带.由于飞机发动机出现故障,将做紧急迫降. 2. don''t panic! 不要惊慌. 3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us. 我们的机长完全有信心安全着陆.我们所有的机组人员在这方面都受过良好的训练,请听从我们的指挥. 4. take out the life vest under your seat and put it on! 从座椅下拿出救生衣,穿上它! 5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气!一离开飞机立即拉下小红头充气. 6. put the mask over your face! 戴上氧气面罩! 7. bend your head between your knees! 把你的头弯下来放在两膝之间! 8. bend down and grab your ankles. 弯下身来,抓住脚踝. 9. get the extinguisher. 拿灭火器来! 10. open seat belts. leave everything behind and come this way! 解开安全带,别拿行李,朝这边走! 11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门,请找到离你最近的那个门. 12. jump and slide down! 跳滑下来

无论是到中国的国际航空公司还是国外的航空公司应聘，公司都要求空中小姐不仅有高挑的身材和甜美的长相，而且要具备优雅的气质，会讲一口流利的英语。航空院校口试内容主要分为中英文面试、中英广播词、航空状况题、时事题、个人问题等。每一家公司会有不同的考试流程，初复试的难易度也不同，要多方面收集资料，知己知彼，再配合临场应变能力、机智反应、适宜的装扮、优雅的谈吐及亲和力，这样面试才能得高分。BASIC EXPRESSIONS 基本句型表达1） What made you decide on this type of occupation？什么原因使你决定投身这个行业呢？2） I like travelling very much and I enjoy working with people.我非常喜欢旅游，喜欢和人打交道。3） The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight.主要的职责就是让乘客在飞行中能放松、快乐。4） One of my best qualities is my friendliness and open-minded attitude.我的优点之一就是待人非常友好、开朗。5） I抦 very tolerant of people and have been told that this is one of my strengths.我待人宽容，别人都说这是我的优点。6） What do you think is the chief charcteristic for a stewardess？你认为对空姐来说，主要应该具备的品质是什么？7） I would give him or her basic first aid and ask my partner to call for assistance at the same time.我会为他/她做基本的急救护理，同时让同伴寻求援助。CONVERSATIONS 会话（A=Applicant I=Interviewer）Dialogue 1I： What made you decide on this type of occupation？A： Oh, to tell you the truth, I love the sky. When I was a child, I imagined flying into the blue sky some day. Now, I think the day has come. My dream will come true. And I like travelling very much and I enjoy working with people.I： Can you make yourself understood in English without too much difficulty？A： Yes, I think I am quite fluent in English. I got the certificate of the Secondary English Training last month.I： Do you know what the responsibilities are for a stewardess？A： The main responsibility of the stewardess is to make the passengers relaxed and happy during the flight. And good service is also important.I： Are you in good health？A： I just had a complete physical examination and I am in top condition.I： Have you had any nursing experience？A： Yes, I have two years of nursing experience, and now I am working as a nurse in a hospital.I： How tall are you？ What about your eyesight？A： My height is one meter and sixty-eight centimeters. I've never had any vision problems.I： What would you say are your strengths and weaknesses？A： One of my strengths is my friendliness and open-minded attitude and also I think I have a warm personality. But sometimes, I find it is hard to tell others when I don't like what they are doing.I： If a passenger can't understand what you say, what should you do？A： I'll try to speak in another language or I'll try my best to use gestures and draw pictures.I： 什么原因使你决定投身这个行业呢？A： 哦，说真的，我非常喜欢蓝天。小时候我就梦想自己有一天能飞上蓝天，现在我想这一天已经到了，我的梦想要实现了。而且我非常喜欢旅游，喜欢和人打交道。I： 别人容易明白你说的英语吗？A： 可以，我想我的英语很流利，上个月我拿到了中级英语培训证书。I： 你认为对空姐来说，主要的职责是什么？A： 主要职责就是让乘客在飞行途中能放松、快乐，而且好的服务也是很重要。I： 你现在身体很好吧？A： 我刚做了一次全面的体检，身体状况很好。I： 你有护理经验吗？A： 有，我有两年的护理经验，现在我就在一家医院当护士。I： 你多高？你的视力如何？A： 我身高168cm，视力没问题。I： 你认为你的优点和缺点是什么？A： 我优点之一就是待人非常友好、开朗，还有我的性格温和。但有时候，我发现很难告诉别人我不喜欢他们的所作所为。I： 如果有乘客听不懂你说的话，你该怎么办？A： 我会试着说另一种语言或者打手势、画图。Dialogue 2I： Tell me about yourself and your past experience.A： For the past 3 years, I have been working in China East Airlines Corporation Limited. I'm very tolerant of people and have been told that this is one of my strengths. I feel I have a lot to offer as a team member.I： Why are you interested in this occupation？A： It's always been my dream to be a stewardess. And I like travelling to different places.I： What do you think is the chief charcteristic for a stewardess？A： Well, a stewardess should be friendly, courteous, patient and treat passengers kindly and politely.I： Do you get angry easily？A： No, I know how to control my temper.I： If a passenger had a accident, what would you do？A： I would give him or her basic first aid and ask my partner to call for assistance at the same time.I： If you are hired, when can you start work？A： I can begin to work right away because I am out of work now.I： What are your salary expectations？A： I really need more information about the job before we start to discuss salary. I'd like to postpone that discussion until later. Maybe you could tell me what is budgeted for the position and how your commission structure works.I： 说说你自己和你过去的经历。A： 过去三年我一直在中国东方航空有限公司工作。我待人宽容，别人都说这是我的优点。我想作为团队一员，我能作出很多贡献。I： 你为什么对这个职业感兴趣？A： 成为一名空姐一直是我的梦想，而且我喜欢到各地旅游。I： 对空姐来说，你认为主要应该具备的品质是什么？A： 空姐应该待人友好、有礼貌、有耐心，对顾客和蔼、彬彬有礼。I： 你容易生气吗？A： 不，我知道怎样控制自己的脾气。I： 如果有乘客发生意外，你会怎么办？A： 我会为他/她做基本的急救，同时让同伴寻求救助。I： 如果你被录用，什么时候你能开始工作？A： 因为我目前没有工作，所以随时都可以。I： 你希望拿多少薪水？A： 在讨论薪水前，我需要更多了解这份工作。我希望迟点讨论这个问题，或者你可以告诉我这个职位的预算薪酬是多少，贵公司的佣金制度是如何运作的。imagine 想象 secondary 中级的flight attendant 空姐 eyesight 视力vision 视力 gesture 手势tolerant 宽容的basic first aid 基本的急救护理temper 脾气 assistance 援助，协助作为空中小姐，懂得一些急救措施是非常必要的，所以即使你没有做过空中小姐，但如果做过护士，有护理经验（nursing experience），你尽可以把它当作自己的优势表现出来。1） What made you decide on this type of occupation？positionvocationjob什么原因使你决定从事这类工作？2）Do you know what are the responsibilities of the stewardess？tasksassignmentsobligations你知道作为空中小姐的职责是什么吗？3）What do you think are the chief characteristics of a stewardess？qualitiestraits你认为空姐的主要品质 是什么？4）I can begin to work right away because I am out of work now.unemployedlaid offbetween jobs

空乘服务常用英语 would youlike anything to drink first? 您想先喝点什么? here istoday''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? thank you forwaiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? how about thesweet? 甜食要不要? may i clear up yourtable now? 现在可以收拾您的桌子吗? are you goingto study there or just for sight seeing? 你是去学习还是只去旅游? the flight hasbeen delayed because of bad weather． 由于天气恶劣，航班已经延误。 we can''t takeoff because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 our plane isbumping hard．please keep your seat belt fastened。 我们的飞机颠簸得厉害，请系好安全带。 before take-off 起飞前 1. morning, madam（sir）. welcomeboard! 早上好，女士（先生）。欢迎登机！ 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. morning, sir. welcome aboard. business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. follow me, please. your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位。 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on theother aisle. 恐怕您坐错位子了，20c正好在那边走廊的后二排。 7. excuse me for a second, i’ll check. 请稍等一下，我查查看。 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班，上午7：30起飞。 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing. ca926航班17：40离开东京直飞回北京。 12. you’re flying economy class. is that right? 您是坐经济舱，对吗？ emergencysituation 紧急情况 1. fasten your seat belts immediately. the plane will make an emergency landingbecause of the sudden breakdown of an engine. 马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。 2. don''t panic! 不要惊慌。 3. our captain has confidence to land safely. all the crew members of thisflight are well trained for this kind of situation. so please obey instructions from us. 我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。 4. take out the life vest under your seat and put it on! 从座椅下拿出救生衣，穿上它！ 5. don''t inflate the life vest in the cabin and as soon as you leave theaircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。 6. put the mask over your face! 戴上氧气面罩！ 7. bend your head between your knees! 把你的头弯下来放在两膝之间！ 8. bend down and grab your ankles. 弯下身来，抓住脚踝。 9. get the extinguisher. 拿灭火器来！ 10. open seat belts. leave everything behind and come this way! 解开安全带，别拿行李，朝这边走！ 11. this plane has eight emergency exits. please locate the exit nearest toyou. 本架飞机有八个安全门，请找到离你最近的那个门。 12. jump and slide down! 跳滑下来

你好，一、空乘常用英语词汇international passenger 国际旅客domestic passenger 国内旅客connecting passenger 转机旅客transit passenger 过境旅客stand-by 候补旅客no-show 误机者unaccompanied passenger 无人陪伴儿童flight crew 机组人员captain 机长pilot 飞行员stewardess/cabin attendant/air hostess 女乘务员/空中小姐steward 男乘务员purser/chief attendant 乘务长chief purser 主任乘务长boarding check 登机牌plane ticket 飞机票ramp 扶梯first class 头等舱economy class, tourist class 经济舱air route, air line 航线to take off 起飞landing 着陆international flight 国际班机domestic flight 国内班机二、空乘常用英语句子1. Morning, madam (Sir). Welcome board!早上好，女士(先生)。欢迎登机!2. May I see your boarding pass?请出示您的登机牌。3.You should take your assigned seat, for the plane must keep its balance when it takes off.为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。4.Follow me, please. Your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5.Excuse me for a second, I’ll check.请稍等一下，我查查看。6.The plane is about to take off. Please don’t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。7.We are sorry to inform you that our flight will be delayed due to the unfavorable weather conditions at this airport. We have to wait till the weather gets better.对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。8.The ramp has just been put in its position. Now you can get your belongings and disembark.舷梯已经放好。现在您可以拿着行李下飞机了。9.Thank you for flying with us and hope to have the pleasure of being with you again.感谢您乘坐我们的班机，希望能有幸再次和您见面。三、空乘常用英语对话1.Conversation OneA: Welcome on board. May I see your boarding pass?欢迎登机。我能看一下您的登机牌吗？B: Here you are.给你。A: Your seat is three in the third row near the window.您的座位号是3号，在第3排，靠窗户的那个。B: Thank you. Where can I put my suitcase?谢谢，我应该把行李放哪里呢？A: Either in the overhead compartment or underneath the seat.既可以放到头顶的行李架里，又可以放到座位下面。B: Thank you so much.非常感谢。2.Conversation TwoA: Excuse me. I feel a little cold. Could you please give me a blanket?打扰下，我有点冷。能给我一条毯子吗？B: Yes. Wait a moment.好的，稍等片刻。……B: Here you are.给您。A: By the way, will this flight get Honolulu on time?顺便问一下，这趟航班能准时到达檀香山吗？B: Yes. It will get Honolulu in 3 hours.会的。三个小时后到达檀香山。A: I'm anxious about my connecting flight.我担心能否赶上转机班机。谢谢。

针对空乘中的英语口试、凤天乘云专门设置了英语单项课，就是为了帮助大家提升英语口语表达能力和英语笔试机考能力。英语通关课：针对在航空公司及职业选择上无法做到自我准确判断的学员。适用人群：适合英语能力达到中低水平的学员，需要全面强化提升面试口语+英语问答+英语笔试课程优势：口语：机上英语+面试口语对话+口语发音纠正+口语发音训练+自我介绍机考：机考密题+客舱词汇强化+机考语法+必备客舱词汇英语突击课：针对面试中相关理论知识的突击培训。适用人群：适合英语能力达到中高水平的学员，或者已收到航空公司英语机考通知，需要紧急培训的学员课程优势：口语：机上英语+面试口语对话+口语发音纠正机考：机考密题+客舱词汇强化

喔 顺便提一下，我目前上的ABC天卞欧美外教英语中心的助教才和我提过，事实上要学好英语是很容易的~必须要拥有一个适合的学习空间跟熟练口语对象 重点就是老师教学经验 纯正欧美口音(非东南亚)才行 保持经常练习口语，1v1加强化教学就有更.好.的进步幅度..课程结束后仍要复习听取课堂录音档 好巩固知识点；不过实在无对象可练习，只能上旺旺或爱思获得课外学习资料练习，多问多听很快的口语能力就提升起来 整体效果是绝对快速显着的~必备环节是自我介绍 m xxx,aged 1.Im a lively outgoing sunsne girl who loves challenges(to challenge everytng). Becoming a stewardess had always been my dream. I love the feeling of soaring beneath the blue sky.My characteristic is my smile.Before difficulties,I never de,I always move forward bravely.Because I theres always sunsne after the rainNo cross, no crown. 我叫***，今年1岁。生性活泼、开朗、阳光的我喜欢挑战一切事物。当空姐一指是我的梦想。我喜欢在蓝天下飞翔的感觉。微笑是我的特性。在困难面前，我从不退缩，勇敢向前。因为我坚信“阳光总在风雨后”