英文回复客户退货

Dear （你的客户名字）,We are sorry to hear that you rejected the goods because of fabric quality problem. We grant your request in view of our longstanding cooperation. （However, you have to pay the cost of returning it. ）Yours sincerely,（你们公司的落款放这里）敬爱的＊＊：我们很抱歉，听说您发现面料质量有问题要求退货。鉴于我们之间长期的合作关系，我方同意您的请求。（但您必须承担退货的费用。）敬上＊＊＊<由于不知道合同当时是怎么规定你们谁出退货的这笔费用的，所以你根据公司情况可能还需要自行调整， 下面是你做调整时可能用到的句子）If have refunds agreements, you will be responsible for thereturn shipping charges. The balance will be refunded back toyou after we receive the items.表示如果达成退货退款协议，对方会给退回运费。你们在收到退回货物后，会退回款项Accepts Buyer''s returned Products and refund the purchaseprice in the currency stated in this Contract, and takesresponsibility for all direct loss and expenses incurred to Buyerdue to the return of Products表示你们同意买方退货，并将所退货物金额用合同规定的货币偿还买方，并承担买方因退货而蒙受的一切直接损失和费用。请采纳。

怎么用英语来回复客户发来的投诉信，怎样写才比较合适?下面是我给大家整理了投诉信回复英文 范文 ，供大家参阅!英文投诉信回复范文1 We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. Here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect. Wish you all the best yours, 英文投诉信回复范文2 对于无理取闹的客人： Dear Sir/Madm: Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival. with all our best regards and wishes! yours, 英文投诉信回复范文3 假如你是王华，在第一百货商店买了一部SQ200手机，发现手机有质量问题，写信给商店经理投诉。内容如下： 1. 不能拍照，不能收发信息，等等。。。 2. 希望对方可以允许你退货或者是换部新手机。 3. 写信日期是2008年12月21日。注意 书信格式 。 No.7 Jiang Nan Road, Chongqing City, China stDec. 21, 2008 Dear Manager, My name is Wang Hua. I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from ththe First Super Store on Dec. the 18. First of all, the cell phone can not be used to take pictures. It seems that there is something wrong with the camera. Second, I can neither receive nor send messages through this cell phone. Moreover, the buttery power is too short to last for one day. Because of the above issues, I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me. If you have any better suggestions please contact me as soon as possible. Thank you! Yours Customer, Wang Hua. 假如你是第一百货公司的经理吴刚，针对上文给予回复。 thDec. 30, 2008 Dear Mr. Wang, My name is Wu Gang, the General Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems. As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect! Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day! Sincerely, Wu Gang.