helpdesk英文描述

1. Managed three offices desktop support team (Helpdesk) personnel, responsible for a variety of routine maintenance work (Helpdesk, network, telephone, HRIS, attendance, monitoring host, canteen system management and troubleshooting of production equipment, backup ) and the relatively difficult problems for timely processing.2. Managed three offices of the phone system (IP-PBX, VOIP), and the participating departments of various daily expenses on the cost / budget control.3. Enterprise network security solutions, implementation, rectification and management. Involved in the whole network planning, construction, transformation and cutting equipment as well as intra-day maintenance and related information to back up, involved in the whole Exchange e-mail system and Microsoft OCS UM planning, construction, transformation and cutting.

1. 3 office management desktop support team (Helpdesk) personnel, responsible for the company's daily maintenance work (of the network, telephone, Helpdesk, also, attendance, the monitoring system of the host, dining room management and production equipment, and the errors of relative backup) timely handling difficult problem.2 3 office management of the telephone system (VOIP), IP - PBX department, and participate in various daily expenses cost/budget control.3 in the implementation of network security, and management. Participate in the network planning, construction, renovation and cutting and the daily maintenance of equipment in nets, and related information of the Exchange email backup system and Microsoft OCS UM planning and construction, renovation and cutting.

reception desk

管理3个办公地点的桌面支持团队（Helpdesk）人员，负责公司日常的各种维护工作（Helpdesk、网络、电话、HRIS、考勤、监控主机、食堂系统的管理和生产设备的排错、备份）并对相对疑难问题进行及时处理。Managing the personnel of Helpdesk Teams at three business sites, responsible for various routine maintenance (Helpdesk, network, telephone, HRIS, timing recording, monitoring host computer, management of kitchen, and troubleshooting and backup of production equipment) and timely dealing with relatively difficult problems.管理3个办公地点的电话系统（IP-PBX，VOIP），并参与部门各种日常支出的成本/预算控制。Managing the telephone system (IP-PBX,VOIP) at three business sites, and participating in the cost/budget control of the routine expenditure in the department. 企业内网络安全方案的实施、整改和管理。参与整个网络的规划、搭建、改造和切割并对日常网内设备进行维护和相关信息的备份，参与整个Exchange邮件系统和Microsoft OCS UM的规划、搭建、改造和切割。Responsible for the implementation, improvement, and management of intra-enterprise network. Participating in the planning, set-up, reform, and separation of the whole network, and routinely maintaining the intra-network equipment and making backup of relative information, participating in the planning, set-up, and separation of whole Exchange mail system and Microsoft OCS UM.

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