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1.We have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods. 我们不得不就货物劣质产生的损失索赔6,000美金 2.We are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods. 我们被迫向你索赔20,000美金，其与不合格品价值相等 3.We are willing to accept the shipment only if you allow a 30% reduction in price. 只有你方降价20%，我们才愿接近这批货 4.We hope you will settle this claim as soon as possible. 我们希望你方尽早解决索赔 5.Claims for shortage must be made within 30 days after arrival of the goods. 短货索赔须在货到30日内执行 6.Kindly remit us the amount of claim at an early date. 请早日将索赔款汇给我们 7.On examination, we have found that many of the sewing machines are severely damaged. 检查时，我们发现许多缝纫机严重受损 8.Please dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators. 请一周内发货，更换另外5台冰箱并就五台总金额降价30% 9.We should be obliged if you would forward us a replacement for the machine as soon as possible. 若你方尽可能地更换机器，我们将不胜感激 10.We insist that you should send perfect goods to replace the defective goods. 我们坚持你方发来优质产品来更换次品
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Complaints & Claims （抱怨和索赔信函） 抱怨、索赔信函的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。 书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的'问题反复发生，且多次投诉而毫无结果）。 1） For Delay in Shipment (由于发货延迟而抱怨) Dear Sirs , The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. Please look into the matter as one of urgency and let us have your reply as early as possible . Yours faithfully,XXX 亲爱的先生们： 我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。 请紧急处理此事，并尽快告知结果。
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