冰河水心
Dear Sir or Madam,I am writing to let you know the deplorable attitude of one of your staff members.I received my telephone bill for the previous month and found there were some mistakes in calculation： I had been overcharged for 3 long-distance calls. However, when I called your Complaints Department, the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of communicating with clients is unacceptable.I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.
jhaiyun888
你好，不知这封投诉信是一道试题还是你遇到了真实的麻烦，但这两种情况我都遇到过，所以写这篇短文时我特别有生活感，拿起笔来，一气呵成！可能字数稍微多些，可以适当删减细节，不过现实中投诉信应该把事实和诉求都写具体些，你先看看是否满意：Dear Sir/Madam,I am writing this letter to make a complaint of my online shopping from your e-store, the problem of which I hope you can help tackle with as soon as possible.Actually two weeks ago I browsed the website of your e-store and ordered a new Oxford Advanced Learner’s English-Chinese Dictionary with a 25% discount for my son as his birthday gift with the payment pattern of COD. I am sure that at that moment I fulfilled all the necessary online purchasing procedures in due process, including filling the blanks about my name, my telephone number and my address for delivery. After confirming all the information, I clicked “yes” with the mouse at last, and immediately you e-store informed me that a satisfactory transaction had been completed. In the later days I often kept an eye for your notice for my order. Last Friday I was told that my dictionary had been dispatched and would arrive before this Wednesday, with Good Delivery Express Company responsible for the carriage and that the parcel number C400-800-1234567 can be used for a 24-hour tracing of delivery. Happy and eager for my goods, this week I counted down the date day by day. However, upset and confused, as of now, this Saturday, the time when I am detailing my trouble, I have not received the parcel which is supposed to be in my hand three days before. Yesterday I called the express company only to be replied with a simple explanation that they feel sorry, but cannot locate the delivery fault right now and need about 3 days for an investigation.Never have I met with such a failure in my past one-year experiences of online shopping. Now I feel so frustrated and unhappy with the service. Legally speaking, since the party with whom I made an online sales contact is your store and the carrier is your agent, I believe that you as principal are liable for the default. Thus my claim is that at most 2 days is given to you as a grace period for the delay in performance and the goods should be 10% off my order price as compensation. If a substantive breach of contract occurs, I am entitled to reserve my right to make further representations.I am looking forward to you early reply.Your customer, Mr.Bush大半夜原创不容易，满意给加些悬赏，点个好评，谢谢！
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