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商务英语口语对话
Lester：As you know, the FastTrek 20xx is due for release next month. I think we've finally worked the kinks out.
莱司特：正如你所知，FastTrek 20xx 预定在下个月推出。我想我们已经解决了所有琐碎的问题。
Helen：Great. That's vital. Quality is the focus of the ad campaign. The boards must work well if they're going to be the cash cow we want them to be.
海伦：太好了。那很重要。品质是广告活动的焦点。如果要让这些适配卡如我们所要的成为摇钱树的话，就不能出乱子。
Lester：Let's go over our promotion plans again.
莱司特：我们再看一遍我们的促销计划。
Helen：OK. We have six major retailers running demonstrations at most branches. And our exhibition team is already on the road setting up for computer shows.
海伦：我们有六家主要的零售商在大部分的分店做展示。而且我们的展示队伍已经为计算机展在起跑了。
Lester：Good. What about print and radio?
莱司特：很好，那印刷品和广播呢?
Helen：We've taken out full-page ads for two large trade magazines. And more important, our press releases have been well received.
海伦：我们在两家大的商业杂志刊登了全版广告。更重要的是，我们的新闻稿已经全被采纳了。
Lester：Any larger ads?
莱司特：有再大一点的广告吗?
Helen：Yes. We're putting the same full-page ad in the Sunday edition of three major newspapers.
海伦：有的。我们在三大报的星期天版面放了相同的全版广告。
Lester：Sounds perfect.
莱司特：听起来很周全。
Helen：But nothing ever works out as you want it. So I have a number of other tricks up my sleeve, as well.
海伦：不过有时候就是会事与愿违，所以我还有很多其它的妙计。
Helen：Hello, I’m calling from San Francisco for Kevin Lee.
海伦：哈???掖泳山鹕酱蚶凑依羁?摹?br />
Kevin：This is Kevin Lee speaking.
凯文：我是李凯文。
Helen：Hi. This is Helen Parker calling.
海伦：嗨。我是海伦_派克。
Kevin：Good morning, Helen. What can I do for you?
凯文：早安， 海伦。有什么我能效劳的吗?
Helen：I'm calling to find out how you would like your order of speakers, by air or by sea?
海伦：我想请教你要如何运送你下单的扬声器，空运还是海运?
Kevin：We need part of that order by next week, so we would like to do a partial air shipment.
凯文：我们下个星期就要一部分的订货，所以我们有部份想用空运。
Helen：How much of it do you want shipped by air?
海伦：您想要空运多少数量呢?
Kevin：We'd like to ship half the order by air and the rest by sea.
凯文：一半用空运，剩下的一半用海运。
Helen：OK. Do you want us to use our freight forwarding agent?
海伦：好的。你要用我们公司的货运代理商吗?
Kevin：Actually, we've got a freight forwarder over there-China Consolidated. I'll fax you their contact
information.
凯文：事实上，我们这边自己有货运公司--中国联合公司。我会把他们的联络资料传真给你。
Helen：All right. We can deliver that half to your agent tomorrow morning.
海伦：好的。我们明早可以出一半的货给你们的代理商。
Kevin：That would be great.
凯文：那样很好。
Helen：I'm not sure what the shipping schedule will be for the sea freight.
海伦：我不确定海运的时间表。
Kevin：No hurry. We're not in a big rush for the second half of the order.
凯文：不急。另一半的订单我们不是很急。
Helen：All right. I'll let you know the shipping details later and I'll send you the shipping documents by DHL as
soon as I get them.
海伦：好的。我稍后再通知你送货细节，我一拿到出货文件就马上用DHL 快递给你。
Kevin：Very good. We'll be expecting to hear from you. And thanks for calling.
凯文：很好。我们等你的消息。谢谢你的来电。
Leslie：How are you this afternoon?
莱司利：今天下午过得如何?
Paul：Just fine. I looked over the catalog you gave me this morning, and I'd like to discuss prices on your computer speakers.
保罗：还好。今天早上我已经详细看过你给我的目录了。我想讨论有关你们计算机扬声器的价格。
Leslie：Very good. Here is our price list.
莱司利：好的。这是我们的价目表。
Paul：Let me see . . . I see that your listed price for the K-two-one model is ten U.S. dollars. Do you offer quantity discounts?
保罗：我看看……你们K-2-1 型的标价是美金十块钱。你们有提供大量订购的折扣吗?
Leslie：We sure do. We give a five percent discount for orders of a hundred or more.
莱司利：当然有。100 或以上的订单我们有百分之五的.折扣。
Paul：What kind of discount could you give me if I were to place an order for six hundred units?
保罗：如果我下六百组的订单，你们可以给我什么样的折扣?
Leslie：On an order of six hundred, we can give you a discount of ten percent.
莱司利：订单是六百组的话，我们可以给你百分之十的折扣。
Paul：What about lead time?
保罗：交货时间呢?
Leslie：We could ship your order within ten days of receiving your payment.
莱司利：在收到货款的十天内，我们就可以把货送出去。
Paul：So, you require payment in advance of shipment?
保罗：所以，你们在送货前要先收货款?
Leslie：Yes. You could wire transfer the payment into our bank account or open a letter of credit in our favor.
莱司利：是的。你可以汇款到我们的银行帐户，或是开一个以我们公司为抬头的信用状。
Paul：I'd like to go ahead and place an order for six hundred units.
保罗：那我想就先下六百组的订单。
Leslie：Great! I'll just fill out the purchase order and have you sign it.
莱司利：太棒了!我马上写订购单并请你签名。
Betty：Hello. Sales Department. This is Betty Fields speaking.
贝蒂：喂，业务部，我是贝蒂_菲尔兹。
Ralph：Hello, Ms Fields. This is Ralph Peterson at World Computers.
拉夫：嗨，菲尔兹女士。我是世界计算机的瑞夫_皮特森。
Betty：Yes, how may I help you?
贝蒂：好的，我能为你效劳吗?
Ralph：I'm interested in a couple of items in your new catalog, and I would like to know the prices.
拉夫：我对你们新目录里的几项产品感兴趣，我想知道它们的定价。
Betty：Great. We're offering a special promotional price on a few of the items. Which items did you have in mind?
贝蒂：好的。我们针对几项产品提供特价。你对哪些产品有兴趣?
Ralph：We're particularly interested in your new RS-five sound card shown on page five of your catalog. I would also like more details about the model RS-four card on page seven.
拉夫：我们特别中意你们目录第五页里的新型RS-5 的声卡。我还想知道更多关于第七页里RS-4 型声卡的细节。
Betty：OK. The price on the RS-five is forty-five U.S. dollars for quantities up to five hundred units. Then we offer quantity discounts for larger orders.
贝蒂：好的。数量有达到五百片的话，RS-5 的价格是四十五美元。大量定购的话我们还有折扣。
Ralph：And the price on the RS-four?
拉夫：那RS-4 的价格呢?
Betty：The RS-four is one of our promotional items this month. For orders received by the end of the month, the price is thirty-three dollars each. That price is good on any size order.
贝蒂：RS-4 是我们本月的促销产品之一，本月底前接到订单的话，单价是三十三美元。不管定单数量多少都是这个价格。
Ralph：That price sounds good. Could you send me more details about the RS-four, including the specifications?
拉夫：这个价格听起来不错。你可以寄给我更详细的RS-4 型的资料和说明书吗?
Betty：Certainly. I can fax or E-mail that information to you this afternoon.
贝蒂：当然。我可以在今天下午把资料传真或寄电子邮件给你。
Ralph：Terrific. I'll get back to you after I've reviewed the details. Thank you. Good-bye.
拉夫：太好了。我看完详细资料后会打电话给你。谢谢你，再见。
Tracy：You seem to be interested in our new J7 cellular telephone. Would you like to know more about it?
崔西：您似乎对我们新型的J7 行动电话很感兴趣。您想知道更多的信息吗?
Harold：Yes, I would. What does this button here do?
哈洛德：是的，我想知道。这里这个按钮是作什么用的?
Tracy：That button is for our call screening function. It allows you to identify the caller before you answer the call.
崔西：那个按钮是来电显示功能。它可以让您在接电话之前先知道是谁来电。
Harold：What else can you tell me about this phone?
哈洛德：这个电话还有什么其它功能吗?
Tracy：This special phone utilizes state-of-the-art technology to bring you several unique functions in addition to the call screening feature.
崔西：这个特殊的电话除了来电显示的特色外，还运用最新科技提供您几项独特的功能。
Harold：So, what are the unique functions?
哈洛德：是什么独特的功能呢?
Tracy：Oh, it's loaded with them. If you are outside of your service area, this cell phone can still receive messages.
崔西：喔，功能有很多。就算你在系统服务区外，这支大哥大还是可以收到讯息。
Harold：No kidding?
哈洛德：真的吗?
Tracy：In addition to that, it has a vibration feature that will let you know when you have a call if you don't want the ringing sound to interrupt important meetings. Here is our brochure with all the details.
崔西：除了这点之外，如果您不想让电话铃声打断重要会议，还有震动功能可以通知你有来电。这是详细的产品简介。
Harold：What is the price of the J7 model?
哈洛德：J7 这一型的价格是多少?
Tracy：The list price is US$110 per unit. We're offering a special in-show discount of 10%.
崔西：标价是每支美金一百一十美元。在展示会场我们会有打九折的特价。
Harold：Well, I'll have to contact my office and get back to you. Thanks.
哈洛德：嗯，我得和公司联络之后再过来找你，谢谢。
兔纸来个兔宝宝
商务英语常用口语一、Lost Luggage遗失行李
Passenger : Is this all the luggage from this flight?
这就是这次航班的所有行李了吗?
Airline agent: Yes.
是的。
Passenger : I can’t find my luggage.
我的行李不见了。
Airline agent: It looks like your luggage is lost.
看来你的行李丢了。
Passenger : I need my suitcase. I have a business meeting today and my
suit is in it.
我需要找回我的行李箱，我今天有个商务会谈，我的西装在里面。
Airline agent: I’m very sorry. If we locate it, we will sent it to you
right away.
非常抱歉。如果我们找到你的行李箱的话会马上寄给你的。
口语总结：
这一个对话纯粹就为了对话而对话没有实质性内容跟意义，大家就了解一下东西丢了该怎么跟工作人员说就行了。就这里面有个词很好，可以注意一下locate：找出、找到，很传神的一个词，比find高级好多。
商务英语常用口语二、Talking to Hotel Staff“责备”酒店职员
Hotel customer: I’m not happy with my room.
我对我的这个房间不满意。
Hotel clerk: May I ask what is wrong?
怎么了嘛?
Hotel customer: I asked for a room with a view. This room has no view.
我要的是观景房，而你给我的这间不是观景房。
Hotel clerk: I’m sorry, but we do not have any more rooms available
tonight.
抱歉，但是我们今晚所有的房间都住满了。
Hotel customer: When I made the reservation, I paid for a room with a
view.
我在预定的时候，付的是观景房的钱。
Hotel clerk: I understand. I’m very sorry, but all of the rooms are
occupied.
我明白。很抱歉，但所有的房间真的已经被预定完了。
Hotel customer: This is unacceptable.
我不能接受这个解释。
Hotel clerk: We will discount your room rate.
我们给你打个折吧。
Hotel customer: Our company does a lot of business with this hotel. I
will be telling my boss about this.
我们公司与你们酒店有很多业务往来，我会跟我老板反映这事的。
Hotel clerk: Maybe we offer you a free stay next time? It will be a room with a view. I will guarantee it.
要不下次给你免费入住可以吗?我保证下次一定给你观景房
① talk to sb.：与……谈话，找……谈话，对……说话;口语中多表示“责备”“训斥”“申诉”“批评”之意;也可以说talk up to，表示“对(女子)献殷勤”“(女子)接受……的殷勤”
② ask for：请求，要求，询问，口语中表示“自己招惹(不愉快的事)”，如我们经常听到的“you ask for it——你自找的”
③ pay for：付款，赔偿，受到惩罚，付出……的代价，得到……的报应
④ clerk：职员，这个词的英式读法[klɑːk]要注意和clock/klɑk/区分，clerk的英式读法是长音，或者如果区分不开就读美式读法/klɝk/
⑤ reservation [,rɛzɚ’veʃən]: 预定
⑥ occupy：占据，占用，加ed变成形容词occupied表示“已占用的;使用中的;无空闲的”
⑦ unacceptable [,ʌnək’sɛptəbl]：acceptable的否定词，表示“不可接受的”“不受欢迎的”，如you are unacceptable here(这里不欢迎你)。
⑧ discount [dɪs’kaʊnt]：打折，折扣，减价，去买东西跟老外讲价就用这个词，can you give me a discount? do you give any
discount? What is your best discount?等
⑨ room rate：房价，房费，房租价格;酒店用语中也可以说hotel rate
⑩ guarantee, ensure和assure
Guarantee倾向于保证 担保之意，需要说话人负责任;
Ensure是确保之意，确保事情能够怎样，保证得到……;侧重使人相信某个行为或力量产生的结果;
Insure：意为“为防不测向保险公司付钱投保”，所以它的名词insurance是“保险”的意思
Assure：用来表示向某人保证某事将要发生，既可以用来确证某事，也可以表示使某人确信
商务英语常用口语表达小编就说到这里了，祝愿各位都能认真学习英语口语。更多关于英语学习的基础入门知识、能力提升技巧、实用英语方面的相关内容，小编会持续更新。希望大家可以多学习一些英语表达的句子。
优质英语培训问答知识库
