爱吃爱疯
首先你要读懂顾客投诉的点在哪，比如不满意产品哪些地方。再了解问题之后，尝试为客户解决问题。最后，希望得到理解,~最后给一篇范文~Dear Mr. Wang, My name is Wu Gang, the General Manager from The First Super Store. First of all, I would like to say sorry about your new phone and thank you for telling us about these problems. As far as your SQ200 cell phone is concerned, I suggest that you return it back to our store and we will give you another one. The charge will be all on us. In order to express our regrets, we plan to send you a gift card. I promise the new cell phone is going to be perfect! Finally, we are sorry again and hope you will like the new cell phone! If you have any questions, please feel free to contact me. Have a good day! Sincerely, Wu Gang.
