面试酒店英文问题

1.Q:Please introduce yourself in English.请用英语介绍一下你自己。A:Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance.My name is XXX from XXX. I am a honest, responsible and kind person. I graduate from XXX Universityin 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career.If I have the opportunity to get this position, I hope you can see my good working ability.Finally I wish our hotel be the best in the industry. Thank you!下午好，先生。很荣幸在这里见到你并且很感谢你给我这个机会。我叫XXX来自XXX。我是一个诚实、负责和友善的人。我2010年从XXX大学毕业。我大学里的专业是酒店管理。我曾经在希尔顿酒店有过相关工作经验做过服务生。我在与客人相处的过程中学到了很多。所以我喜欢并将它作为我的终身职业。如果有机会能申请到这份工作，我希望你们能看到我的良好的工作能力。最后祝愿我们酒店能够在业界做到最好，谢谢。2.Q:How would you handle the problems with difficult or fussy customers?你会如何处理麻烦或挑剔的客人？A:这个问题几乎是酒店英语面试问题中必问的问题之一，关于如何应对挑剔的客人，你可以这样回答记住这几个关键词，通过这几个关键词来组织答案：*Respect 尊重*Listen 倾听*Avoid blame 避免责备*Empathy 同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective)*Identify the problem 找出问题*Resolve the problem 解决问题或许你还可以举个例子，讲述自己曾经如何处理这种问题。3.Q:If you are hired，how long will you work in our hotel?假如你被我们聘用，你会在我们酒店工作多久呢？A:As long as I can keep learning and growing in the hotel, I will stay.只要能在就酒店里持续学习和成长我就一直会留在酒店。当然，以上酒店英语面试问题及回答只是作为各位的参考，大家可以自行思考更好的英语面试问题回答。