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北方小渔

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增加客户忠诚的七点:1.感情依赖 我永远与你同忧同喜-----你的鲍勃。戴兰(估计是销售大师之类的名言,我猜的,不知道对不对)感情依赖对于客户来说是心理上的一种寄托。它是客户在希望或者说信任供应商团队可以给予他们支持,领导,对未来趋势的判定,只有信任才会让客户希望让你的团队为他们在一些困难的问题上给一些帮助或做一些决策。 瑞士著名里兹。卡尔顿大酒店之所以名扬全球就是因为他为客户推出了情感档案。这样他们可以了解顾客的性情,并且可以提供让你超乎想像的服务来满足你个人情感需求。例如他们会为你提供你感兴趣的当地报纸,而不是给你“美国普通报纸”,或者他们会让你惊喜的发现他们预留了你最喜欢的宾馆。很多时候细节问题会引起很大的变化。 相反地,当一些极端情绪导致让你的客户碰到消极的经历时,那会对客户的忠诚度有很大影响。例如,当你在急需网络时候网络出现故障,而热线电话又不能提供恰当的处理服务,再比如,你为你的妻子预订了鲜花做为她母亲节礼物,但花店却不能准时送达。这些都属于执行问题,但是却成了影响客户的感情信任的原因。 那么如何去增加客户的感情依赖呢? 首先要清楚客户的个人期待值,然后以这个期待值为目标去超越它,来证明你对你的客户的关心度。 当你了解到客户的情感需要时,你要高度专注并且作出响应。甚至你无法解决客户的这点需要的话,你可以告知客户,你无法解决但要让客户知道他对你的重要性,让他知道你会为了让他满意而做任何事情。 做这样的事情要选择合适的人选。保证此人能与客户达到私下交流的程度。保证你的雇员可以提供这些支持,并且你要在解决这些问题上要日渐成熟老练。让客户与你的团队合作时感觉良好。

情感需求英语

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独爱陌可可

but as long as your aerials are up, to

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雾霭流年

Emotion and communicationA person living in the world, in addition to the basic necessities of life indispensable material needs, there are more important emotional needs. This kind of emotional needs only between people and people in social interaction, communication can be satisfied.In recent years, his wife returned to Beijing Shanghai disease, sometimes cure, living in her domestic disease. I was alone in the Xinjiang work, life, home water, electricity and gas facilities, clothing and living to worry about, basically living security. However, I always feel empty, the lack of what. In fact, in the final analysis is the lack of emotional life.Past and his wife and daughter together life did not perceive it. Now I understand, if there is no emotional life, a life is like the Gobi desert grass, in the rubble of a fish, difficult for normal happiness to live. Therefore, it can be said that emotion is life. Only material life and emotional life are rich and colorful life, is a real, meaningful and valuable life.Life can not be separated from the emotional, emotional and can not be separated from the communication. The emotional needs of people can only be obtained through the interaction and communication between people. In that lonely, lonely days, I do not like holidays, would rather go to work every day. Because when you go to work with the office of colleagues, friends work together, take the time to talk about the heart, chat, emotional needs to meet, enrich the meaning of life.Holidays alone at home, even a person who does not speak, and do not love to go out to play, had to close in the house reading, writing, which is also considered a spiritual sustenance bar. Sometimes, his wife or daughter phoned, I am very happy, no matter what, just ask each other the physical and living status. Just a few minutes on the phone, so I can meet the emotional needs, make me happy all day.In contemporary society, fierce competition, the quickening pace of life, people to make a living, had morning to evening, busy, exhausted, rarely take into account the emotional needs of others and their own. The interaction between people is often only for money, and go for profit, rarely sit together to chat to talk, communicate. With the passage of time, between family members, relatives, friends, colleagues feeling more and more indifferent, gap, the gap is more and more deep, more and more alienated relationship, even for some trivial small taidongganhuo, hurt each other.Emotional communication need love and patience and mutual respect, trust and understanding and sincerely respect and trust others, love and help others. Only in this way, people can really achieve between and spiritual communication, each other to meet the emotional needs, life will be happy, life makes sense.翻译:情感与沟通一个人生活在世上,除了衣食住行等必不可少的物质需求,还有更为重要的情感需求。这种情感需求只有在人与人之间相互交往、沟通中得以满足。近几年,老伴病退回沪,有时去京治病,住在女儿家养病。我独自在疆工作、生活,家里水、电、气齐全,衣、食、住不愁,物质生活基本上有保障。然而我总觉得心里空落落的,缺少点什么。其实,说到底就是缺少情感生活。过去和老伴、女儿一起生活时并不觉察这一点,现在才明白,如果没有情感生活,人生就像沙漠戈壁中的一棵草,碎石瓦砾里的一条鱼,将难以正常幸福地生活下去。因此,可以说情感即是人生。只有物质生活和情感生活都丰富多彩的人生,才是真切的、有意义的、有价值的人生。人生离不开情感,情感又离不开沟通。人的情感需求只有在人与人之间的相互交往、沟通中才能获得。在那寂寞、孤独的日子里,我不喜欢节假日,宁可天天上班。因为上班时可以与办公室的同事、朋友们一起工作,抽空谈谈心、聊聊天,情感需求得以满足,生活充实有意义。节假日独自在家,连个说话的人也没有,又不爱出去玩,只好关在屋里读书、写作,这也算是一种精神寄托吧。有时,老伴或女儿打来电话,我特别高兴,也没有什么事,只是互相询问身体、生活近况。短短几分钟的电话,使我的情感需求得以满足,令我幸福温馨一整天。当代社会,竞争激烈,生活节奏加快,人们为了生活,不得不早出晚归,忙忙碌碌,疲于奔命,很少顾及自己和别人的情感需求。人与人之间的交往也往往只为利而来,为利而去,很少坐在一起谈心聊天,沟通思想。久而久之,家人、亲友、同事之间的感情越来越淡漠,隔阂、鸿沟越来越深,关系越来越疏远,甚至为一些鸡毛蒜皮的小事大动肝火,互相伤害。情感交流需要有爱心和耐心,互相尊重、信任和理解,真心诚意地尊重、信任他人,关爱、帮助他人。只有这样,入与人之间才能真正达到心灵的沟通,互相满足情感的需求,生活才会幸福,人生才有意义。

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