fj陈老诗
A：Hello! Can I help you?B: Hi. I’m sorry that the bag I bought here two months ago was broken. Can I return it back?A: I’m sorry for that. Beauty, can I replace it with a new one for you?B: OK.Thanks.顾客B 的回答，最后是同意更换还是坚持退货？此处的回答是同意更换一个新的。
二階堂真红
a:can i help youb:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.a:I'm so sorry for that,but when did you buy it?b:About two months ago,at that time,I was very content with the bag although it's a bit expensive.a:Sorry,the deadline is up,so we can't accept refunding your payment.b:Oh,how unlucky I am,but you should provide me a solution,right?a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?b:That sounds good,let's make the deal.a:Thanks for your understanding and cooperation.Bye!b:Bye.
淘气lulu
a--客户服务b---顾客 a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句) b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it. a:I'm so sorry for that,but when did you buy it? b:About two months ago,at that time,I was very content with the bag although it's a bit expensive. a:Sorry,the deadline is up,so we can't accept refunding your payment. b:Oh,how unlucky I am,but you should provide me a solution,right? a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok? b:That sounds good,let's make the deal. a:Thanks for your understanding and cooperation.Bye! b:Bye. 供楼主参考.
