肉祖宗想切肉
面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是我给大家整理了客户投诉英文回复写作 范文 ，供大家参阅!客户投诉英文回复范文1 Dear Rob, I just finished checking all detail on this case, sorry for the late reply. As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you! We really learn a lot from this experience, will be more careful in the future orders. Thanks and best regards. 客户投诉英文回复范文2 Dear Rob I am very sorry for my delay reply about the complaint of incorrect label We extend our apologies for the inconvenience this matter has caused you。 I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again. We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time. I suppose 906pcs of inner label and 120 pcs of outer label is ok; I am looking forward to hearing from you. Best regards 客户投诉英文回复范文3 Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly. I wish you an enjoyable holiday season. 客户投诉英文回复范文4 I certainly understand your frustration at being sent the wrong order last week and realize that you need some of your order immediately to satisfy demand. I hope the merchandise we rushed to you on Monday arrived in time to get you past the crisis. Please accept my sincere apologies. We will make every effort to see that this never happens again. We appreciate your business and will do everything we can to serve your needs. 客户投诉英文回复范文5 I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.
绝色经典
Adjustment letter is a reply letter to the buyer’s complaint or claim. In other words, when seller or transportation authority writes letter in response to the complaint or claim letter of the buyer, it is known as adjustment letter. This letter informs the customer either acceptance or rejection of their complaints and claims. Acceptance of the claims may take different forms such as simply regretting the mistakes, or making a correction to the mistakes through the payment of compensation. Reply to complaint letter plays a vital role in enhancing the goodwill of a company and maintaining relationships with the customers.经典实例 Apologizing for the Complaint Dear Mr. Geoff Pullar Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation. On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready. We have already faxed to inform you of this, and we enclose a copy of the fax. The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed. We apologize again for this mistake and inconvenience caused to you. Yours sincerely Edward 小提示（Tips） Tips: How to write replies to claims? Every complaint, no matter how trivial it seems, is important to the person who makes it. It therefore requires a prompt answer or acknowledgment. The answer should be factual, courteous and fair. When replying to complaints, plan your letter as follows: Express your thanks for the letter received Apologize for the inconvenience caused Indicate what steps you are taking to set the matter right Express your expectations for further cooperation. 关键词（Key Words）1. omit v. 省略 2. investigation n. 研究，调查 3. slip-up n. 错误，遗漏 4. occur v. 发生 5. automate v. （使）自动化 6. inventory n. 库存清单，货存盘存（报表），财产目录 7. automated inventory control system 清单自动控制系统 8. during the data entry stage 在数据输入阶段 9. be unfortunately confused with 很不幸弄乱了 重点句型（Key Expressions） 表示歉意 We really must apologize for the inconvenience which has been caused. Please allow us to apologize for putting you to so much trouble.
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