Ilovesmile
酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小） 08.OOO Out OfOrder 维修房（大） 09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部 门 DEPARTMENT DEPT 职 位 POSITION POS 行政办 EXECUTIVE OFFICE EO 财务部 FINANCE DEPARTMENT FIC 会计部 ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE 食品仓 FOOD STORE 日用品仓 GENERAL STORE 市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O) 管家部 HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL 餐饮部 FOOD & BEVERAGE DEPARTMENT F & B 中餐厅 CHINESE RESTAURANT CHN REST 西餐厅 WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR 送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD 娱乐部 ENTERTAINMENT DEPARTMENT ENT 夜总会 NIGHT CLUB 桑 拿 SAUNA 健身中心 HEALTH CENTRE 美容美发中心 BEAUTY & BARBER CENTRE 保龄球室 BOWLING BALL 工程部 ENGINEERING DEPARTMENT ENG 保安部 SECURITY DEPARTMENT SEC 人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部 TRAINING DEPARTMENT 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY 前厅各分部 ： 接待处 RECEPTION RECP 行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV 总机房 OPERATOR / TELEPHONE ROOM OPT 礼宾部 CONCIERGE CON 商务中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM 车 队 TRANSPORTATION TRA 账务处 CASHIER 、 ACCOUNTING DESK 大堂 LOBBY 楼层 FLOOR / F 后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE 职 位 ： 总经理 GENERAL MANAGER GM 行政助理 ASSISTANT EXECUTIVE MANAGER AEM 行政秘书 EXECUTIVE SECRETARY 财务总监 FINANCIAL CONTROLLER FC 总会计师 CHIEF ACCOUNT 成本会计师 COST ACCOUNT 采购部经理 PURCHASING MANAGER PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING DOS 市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER 销售员 SALES SALES 前厅经理 FRONT OFFICE MANAGER FOM 前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理 ASSISTANT MANAGER AM 接待员 RECEPTIONIST / RECEPTION CLERK 订房员 RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR 司机 DRIVER 行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家 ASSISTANT HOUSEKEEPER AH 楼层服务员 ROOM ATTENDANT ATT 餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB 行政总厨 EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF 人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER 保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经 理 MANAGER MGR 主 任 SUPERVISOR SUP 领 班 CAPTAIN CAP 秘 书 SECRETARY 文 员 CLERK 服务员 WAITER 行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理 DUTY MANAGER DM 酒店常用术语 ：接待处用语 ： 入 住 CHECK - IN C / I 退 房 CHECK - OUT C / O 预 订 BOOKING 、 RESERVATION BKG 预期抵店 ARRIVAL 、 DUTE IN ARL 提前抵达 EARLY ARRIVAL 预期离店 DEPARTURE 、 DUTE OUT DEPT 确 认 CONFIRMATION CONFIRM 再次确认 RE - CONFIRM RE-CFRM 取 消 CANCELLATION CANCELL 订 金 DEPOSIT 价 格 RATE RTE 价 钱 PRICE 封 房 BLOCK 续 住 EXTENSION EXTEN 客 类 ： 顾客 、 宾客 CLIENT 、 GUEST 散 客 WALK IN W / I 、 FIT 团 队 GROUP GRP 商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT 长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公 司 COMPANY COM 付帐(动) PAY 付帐(名) PAYMENT] 信用卡 CREDIT CARD 现 金 CASH 尽 快 AS SOON AS POSSIBLE ASAP 资 料 INFORMATION INFM 电 话 TELEPHONE TEL 传 真 FACSIMILE FAX 电 传 TELEX TLX 电 报 CABLE CBL 地 址 ADDRESS ADD 复印(机) COPY(MACHINE) 网 络 INTERNET 电 脑 COMPUTER 打印机 PRINTER 机 票 FLIGHT TICKET 打 字 TYPING 充 电 CHARGE A BATTERY 充电器 CHARGER 留 言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐 HOUSE ACCOUNT H/A 国内长途 ------ IDD 国际长途 ------ DDD 市内电话 CITY CALL 分 机 EXTENSION EXTN 服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL 请勿打扰 DO NOT DISTURB DND 天 气WEATHER 出租车 TAXI 面包车 VEHICLE 中 巴 COACH 报 纸 NEWSPAPER 信 件 MAIL 电 视 TELEVISION TV 背景音乐 BACK GROUND MUSIC 小酒吧 MINI BAR 冰 箱 REFRIGERATOR 客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE 中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION 洗 衣 LAUNDRY 干 洗 DRY-CLEANING 熨 烫 VALET SERVICE 失物招领 LOST AND FOUND 早 餐 BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF 欧陆式早餐 CONTINENTAL BREAKFAST CBF 东方式早餐 ORIENTAL BREAKFAST OBF 午 餐 LUNCH LNH 晚 餐 DINNER DNR 人民币 ------ RMB 港 币 ------ HKD 美 元 ------ USD 按 摩 MASSAGE 蒸汽浴 STEAM BATH 邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY 住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION 取消 CANCELLATION 不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住 EXTENSION 加床 EXTRA BED 预报 FORECAST 客人帐单 GUEST FOLIO 管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN 超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE 坏房 OUT OF ORDER O.O.O 包价 PACKAGE 长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡 REGISTRATION CARD 转房 ROOM CHANGE 房价 ROOM RATE 房间种类 ROOM TYPE 团体住房名单 ROOM LIST 同住 SHARE WITH 旅行社 TRAVEL AGENT 升级 UPGRADE 空房 VACANT ROOM 贵宾 VERY IMPORTANT PERSON V.I.P 营业利润贡献 Contribution to Trading Profit CTP 总经营利润 Gross Operating Profit GOP 平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI 宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理 Total Quality Management TQM 质量评估系统 Quality Evaluation System QES 酒店经营管理系统 Property Management System PMS (标准经营程序) Standard Operating Procedures SOP 重要公司协议价 (Key Negotiated Rate) KNR 当地"公司协议价 (LocalNegotiated Rate) LNR 合作协议申请 Request for Proposal RFP 散客 Fully Independent Traveler FIT 综合经营计划 Integrated Business Plan IBP 预订中心的预订系统 Virtual Central Reservation Office VCRO 够 精确了吧.又不给分~
佳音音乐
OCC 住客房、C\O走客房、V空房、VD未清扫房、S\O外宿房、OOO维修房、VC已打扫房、DND请勿打扰房、VIP贵宾房、LSG常住房、MUR请即打扫、L\B轻便行李房、N\B无行李房、E\D准备退房、E加床差不多就是这些了~
AAA平淡的一生
1.The room attendant reqires two (extra beddings) for the 3rd floor.（TWO 后的可数名词要用复数）2.A (master key) is a key that can open many different locks.3.They need (maid's cart) for their child.4.The guest is still charged for the (sleepout).5.No one should leave work until all master keys have been (accounted for).6. (Sewing kits) are prepared in guest rooms just in case the guests may make stitches.7.I can’t (figure out) what has gone wrong with the TV set.8.Normally (irons) are not put in the guest rooms beforehand in our hotel. However, they are provided immediately when the guests require. 9. Many thanks for the (hospitality) you showed me. 10.(Logos) are designed so that they’re easily recognized by the public.
大嘴Yuki
OCC 住客房、C\O走客房、V空房、VD未清扫房、S\O外宿房、OOO维修房、VC已打扫房、DND请勿打扰房、VIP贵宾房、LSG常住房、MUR请即打扫、L\B轻便行李房、N\B无行李房、E\D准备退房、E加床差不多就是这些了~GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于B.C. ---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部
南京爱华会务
Part One、SLEEPIGN(睡眠空间)一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床 rollaway bed二、床头柜bedside table电话telephone 便签 note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响 radio 夜灯night lightPart Two、WASHING (梳洗空间)一、洗脸台: 镜子bathroom mirror 中巾架 tower rack洗手盆wash hand basin 面盆水龙头tap(hot and cold)下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟 soap dish卷纸架 toilet paper holder 吹风机 hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、 抽水马桶toilet bowl ： 马桶盖toilet seat cover马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、 浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳 clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、 其他词汇other words丢失missing 沾染 stain堵塞clog 烧坏的 burn out通风不凉的 stuffy 门钩door hookPart Three、LIVING (起居空间)一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐： 电视 TV 遥控器remote control机顶盒 VOD 电视柜TV shelf节目单 TV program list三、小酒吧mini bar： 酒单minibar list 热水壶 electric kettle冷水壶Flask 冰筒ice bucket托盘 tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水： 花生peanut 土豆片 chips可乐 co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士 sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING (书写空间)一、写字台writing desk： 梳妆镜 dressing mirror 台灯 lamp节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box： 信纸envelope电传 fax paper 行李贴安全须知抽屉drawer ： 服务指南Service Guide二、电话本Imperial GuidePart Five、STORING (存储空间)壁橱wardrobe/closet 衣架hanger备用枕头 extra pillow 毛毯blanket洗衣单laundry list 洗衣袋 laundry bag鞋拔子shoehorn 衣刷子 cloths brush 擦鞋纸shoeshine 拖鞋slipper保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅： 门door 门锁lock门把手handle 窥镜spy-hole打扫牌 make up room DND牌do not disturb早餐牌 breakfast 开关 switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发 sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板 adapter吸尘器 vacuum cleaner 抹布 dust cloth钥匙master key 手推车trolly消毒剂 disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron胶水glue water 胶条adhesive tape宽带线coder line 变压器 transformer
酒窝喵喵兔
Extra bedding ,master key , irons, sleepout, figure out , account for , maid’s cart , sewing kits,hospitality,logos.1.The room attendant reqires two _____for the 3rd floor.2.A___master key _ is a key that can open many different locks.3.They need _____extra bedding _ for their child.4.The guest is still charged for the ___maid's cart _.5.No one should leave work until all master keys have been figured out _____.6. _____sewing kits__ are prepared in guest rooms just in case the guests may make stitches.7.I can’t __account for __ what has gone wrong with the TV set.8.Normally ___irons _ are not put in the guest rooms beforehand in our hotel. However, they are provided immediately when the guests require. 9. Many thanks for the __hospitality__ you showed me. 10._logos_____ are designed so that they’re easily recognized by the public. 我认为 填空的词语还要看句子的含义是什么，所以每一句话先要读懂。这个答案供您参考，希望对您有帮助！
