贝克街流浪猫
商务英语 信函是国际商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。投诉信 (1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… (2)Would you please let me know whether or not you can…as soon as possible? (3)I hope that my problem will get your kind consideration. (4)I am sure there are technical or manmade errors involved. (5)l hope you can make an investigation into this matter as soon as possible. (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. (9)One annoying aspect of your service is… (10)I have been pleased with your services for years，but now I feel very disappointed. (11)I would like to draw your attention to the problem/fault… (12)I am writing to inform you that I find…unsatisfactory. (13)I wish to express my dissatisfaction/disappointment about… (14)It would be highly appreciated if you could… (15)I trust you will take my complaints seriously and… SAMPLE WRITING Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Dear Sir or Madam, I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely, Li Ming投诉信的结构 (1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。 (2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。 (3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 二. 投诉信经典句型归纳 (1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。 (2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快…… (3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。 (4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。 (5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。 (6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。 (7)I am writing to make a complaint about… 我写信是为了投诉…… (8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。 (9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是…… (10)I have been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。 (11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误…… (12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。 (13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。 (14)It would be highly appreciated if you could… 如果你能……我将万分感谢。 (15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且…… 三.投诉信参考 范文 ： Directions: You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you. Write a letter to the Accommodation Officer at the college and: 1) ask for a new room next term, 2) you would prefer a single room, 3) explain your reasons. Don’t sign your own name at the end of your letter, using“Li Ming”instead. Dear Sir or Madam, I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient. I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties. To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible. Yours sincerely,
我叫德卢衣
英文投诉信格式
生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。
当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。
由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：
右上角：日期
左上角：称呼
正文：
第一段：表明自己的'身份，说明写信目的，因何事投诉何人或机构。
第二段：具体阐述投诉的内容和投诉的理由。
第三段：提出解决建议并期望尽快解决，表示感谢。
右下角：署名
1、开头就提出要求。
2、详细解释此要求的原因。
3、结尾要表示感谢对方的合作。
英文投诉信范文 （一）
Dear Sir/Madam,
Please send us a correction on part of our order WP-11.
All the items we ordered arrived in excellent condition except for one model. It you refer to our original order （see the copy attached）， you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.
Will you kindly take back those you sent out and substitute them with an equal quantity （120 items） of Model 606? We would appreciate your attention to this matter promptly.
Yours faithfully
英文投诉信范文 （二）
School Polluted
No. 1 Middle School
March 5, 1997
Dear Editor,
Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.
But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.
It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.
Yours ever,
Wang Hong
吃鱼的猫g
英语投诉信范文：Dear ______，①I am ______(自我介绍)。 ②I feel bad to trouble you but I am afraid that I have to make a plaint about。③The reason for my dissatisfaction is ______(总体介绍)。 ④In the first place， ______(抱怨的第一个方面)。 ⑤In addition， ______(抱怨的第二个方面)。 ⑥Under these circumstances， I find it ______(感觉)to______(抱怨的`方面给你带来的后果)。⑦I appreciate it very much if you could ______(提出推荐和请求)， preferably ______(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。 ⑧Thank you for your consideration and I will be looking forward to your reply。Yours sincerely，Li Ming
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