海狸鼠小姐
1、Sample Conversation Receptionist: Thanks for calling Quality Inn. Morine speaking. Caller: Hello. I'm interested in booking a room for the September long weekend. Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in town and we're the closest hotel to the convention centre. Caller: Oh, I didn't realize. Well what about the weekend after that? Receptionist: So... Friday the seventeenth? Caller: Yes. Friday and Saturday. Receptionist: It looks like we have a few vacancies left. We recommend that you make a reservation, though. It's still considered peak season then. Caller: Okay. Do you have any rooms with two double beds? We're a family of four. Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129 dollars a night. Caller: That's reasonable. And do you have cots? One of my daughters might be bringing a friend. Receptionist: We do, but we also charge an extra ten dollars per person for any family with over four people. The cot is free. Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive? Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You can cancel up to five days in advance and we will refund your deposit. Caller: Great, I'll call you right back. I have to find my husband's credit card. Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our indoor pool is open.2、Hotel Clerk: Hello. Sunnyside Inn. May I help you? Man: Yes, I'd like to reserve a room for two on the 21st of March. Hotel Clerk: Okay. Let me check our books here for a moment. The 21st of May, right? Man: No. March, not May. Hotel Clerk: Oh, sorry. Let me see here. Hmmm. Man: Are you all booked that night? Hotel Clerk: Well, we do have one suite available, complete with a kitchenette and sauna bath. And the view of the city is great, too. Man: How much is that? Hotel Clerk: It's only $200 dollars, plus a 10% room tax. Man: Oh, that's a little too expensive for me. Do you have a cheaper room available either on the 20th or the 22nd? Hotel Clerk: Well, would you like a smoking or non-smoking room? Man: Non-smoking, please. Hotel Clerk: Okay, we do have a few rooms available on the 20th; we're full on the 22nd, unless you want a smoking room. Man: Well, how much is the non-smoking room on the 20th? Hotel Clerk: $80 dollars, plus the 10% room tax. Man: Okay, that'll be fine. Hotel Clerk: All right. Could I have your name, please? Man: Yes. Bob Maexner. Hotel Clerk: How do you spell your last name, Mr. Maexner? Man: M-A-E-X-N-E-R. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Man: Okay. Goodbye. suite (noun): a group of connected rooms at a hotel - I decided to reserve a suite for our honeymoon. kitchenette (noun): a very small kitchen - My first apartment was very small and only had a kitchenette.
多彩装修
Do you have a room hotel？请问你们酒店还有房间？I'd like to reserve a single room 。我想预定一个单人间I'd like to reserve a standard room 我想预定一个标准间
刘德华特首
酒店餐饮部对客基本流程常用英语，下面我就给大家整理了实用英语，希望对大家有帮助
迎客服务
1、迎客须知
迎客入座时，应询问：
“您有预定吗?”
(Do you have a reservation?)
“请问 有几位?”
(How many persons, please?)
若餐厅客满，不得不让客人共用餐桌时，应先征得双方同意：
“您介意与别人共 用一张桌子吗?”
(Would you mind sharing a table?)
若因客满而不得不让客人等待时，可以说：
“恐怕我们已客满。”
(I'm afraid all our tables are taken.)
“您介意等一会儿吗?”
(Would you mind waiting?)
等到有空位了，就立即引客人入座：
“很抱歉耽搁了您的时间。”
(We are sorry for the delay.)
或者“让您久等了。”
(Thank you for waiting.)
2、西餐餐具摆放
1、Napkin 餐巾
2、Service plate 餐碟 Soup bowl 汤碗
3、/pead and butter plate 面包奶油碟
4、Goblet 水杯
Wine glass(for red wine) 红酒杯
Wine glass(for white wine)白酒杯
5、Fish Fork 鱼叉
Meat Fork(for fowl) 鸡、鸟肉用叉
Meat Fork(for meat)牛、猪肉用叉
6、Knife 餐刀
Soup spoon 汤勺
3、迎客入席
How many people, please?
请问有几位?
I'll show you to your table.
我来为您领位?
Doyou have a reservation?
请问您有预订吗?
May I have youe name, please?
请问您贵姓?
This way, please.
这边请。
Is this table fine? / How about this table?
这张台可以吗?
Do you have a /peakfast voucher?
您有早餐券吗?
4、没有空余的餐台
We can seat you very soon.
我们很快就会安排您入座。
It may take about ... minutes.
可能需要……分钟(才有空位)。
Would you mind waiting?
您介意等一等吗?
Would you mind sharing a table?
您介意和别人同桌吗?
情景对话
S：Staff
员工
G：Guest 旅客
S: Welcome, madam. How many persons, please?
欢迎光临，女士。请问有几位?
G: A table for two, please.
两位。
S: Follow me, please.
请跟我来。
S: How about this table?
这张桌子怎么样?
G: Fine. Thanks.
好，谢谢你。
Reservation 预订餐台
接受预订时，，应该特别注意记录：
用餐人数
用餐时间
客人姓名
联系电话
如果需要客人用信用卡担保预订，则需要记录：信用卡种类(Credit Card Type)、持卡人姓名(Name on Card)、账号(Account Number)、有效期(Expiration Date)、收款地址(Billing Address)以及要求持卡人签名(Cardholder's Signature)。
如有特殊收费，如茶位费(Cover Charge)或者最低消费(Minimum Charge)，应该事先声明。
Taking Orders & Recommendations 写单和推荐
1、套餐和零点
套餐(Table D' hote)是餐厅已配置好的菜式组合。可以问：“您要哪一种套 餐?”(Which kind of table d'hote would you prefer?) 零点餐(A La Carte)则是根据客人的选择提供菜式。客人的选择有的灵活 度，花费也较高。
2、西餐点菜服务礼仪
(1)菜单应先递给女士，无女士则先递给长者。如果有很多人一起用餐，则可以将菜单递给主宾。
(2)应给客人充裕的时间选择，也可看情况介绍一些招牌菜(House Specialty)或 当日有特价的菜式(Today's Special)。
(3)在接受点菜时，必须问清客人的需求，“您喜欢怎么做您点的……”(How would you like your...?)
(4)例如，牛羊肉通常有五种不同的成熟感，即全熟(Well-done)、七成熟 (Medium-well)、五成熟(Medium)、三成熟(Rare)和一成熟(Bleu,即“带血 牛肉”)。
(5)如果客人点的菜已售完，也可以说：恐怕……已经卖完了。”(I'm afraid ... is sold out.)跟着可以建议：“您要个……如何?”(How about...?)
(6)如果某道菜得花费较长的时间做准备，一定要事先说清楚：“恐怕这道菜得花 时间来准备。”(I am afraid it will some time to prepare.)并且问明对方是否介意， 一面耽误了赶时间的客人。此时，可以推荐其他准备时间短的菜式：“如果您赶时间， 我推荐您……”(If you are in hurry, I would recommend...)
(7)点单完毕后，需询问客人时分单还是合单结账。
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