Abstract: In modern hotel management， human management has gradually risen to the mainstream management Humane management of modern hotels， one hand to customer satisfaction， customer-centered emphasis; the other hand， should employee satisfaction in an important position， stressing the hotel to the staff- That "employees first， customers second" management philosophy， that is not satisfied with the staff， there is no satisfaction of This suggested that human-oriented management concept to the management of staff， to achieve employee satisfaction and improve hotel service quality， enabling greater customer satisfaction， the hotel faster
